Design Engineer

Crucial People Ltd; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

Crucial People Ltd in Greater London is seeking an experienced Engineering Project Manager to lead design and delivery of energy service projects. You will manage design, liaise with clients, and ensure on-time, on-budget completion.

The role requires strong customer service ethos, organisation, and communication skills, with hands-on involvement in technical submittals, drawings, and software design. You will mentor new engineers and help implement process improvements under QA standards.

Qualifications

• Experience in a customer service facing environment.
• Proven ability to manage projects to time and budget.
• Strong knowledge of HVAC and building management systems.
• Solid documentation and QA procedure experience.

Responsibilities

• Assist sales tender design to ensure QA at quotation.
• Produce and update standard design documents per QA procedures.
• Interface with customers to support project progress and delivery.
• Ensure design is within programme and budget, and review subcontractor documents.

Skills

Project coordination

Customer service

HVAC knowledge

BMS knowledge

Excel/Office

Time management

Communication

Team leadership

Job description

Job Purpose Statement

The position operates at a management level and reports to the Technical and Operations Directors. The role requires someone with an exceptional customer service ethos, strong organisational and effective communications skills. The principle aim of this role is to deliver outstanding service through a process of continuous development and maintenance of effective processes and procedures. A key requirement is the ability to lead projects to ensure they are delivered on time and within budget. The successful candidate will be expected to contribute to the development and implementation of the company’s energy service products and initiatives.

Job Accountabilities

• When called upon, assist the sales team with tender design to ensure the business design QA is considered at point of quotation;
• Provide technical support to fellow employee’s when required;
• Responsible for the production of standard design documents and updates as necessary in order to meet therequirements of QMP05 Design & Development Procedure in the QA manual;
• Attend off site meetings as required including Project Handover and Project review meetings;
• Frequently interface and communicate with customers to assist with project progress;
• Ensure Project files are kept up to date in line with quality management procedures;
• Ensure design is carried out on programme and within budget;
• Continuous review of project design throughout the project lifecycle highlighting any variations to our contractual scope;
• Review and comment on sub-contractor documents ensuring they meet our required standard;
• Liaise with internal colleagues to co-ordinate end-to-end delivery of project programme;
• Produce, submit and amend technical submittals for Projects including but not limited to the following as required:
  1. Description of Operations
  2. Equipment Schedules
  3. Electrical Schedules
  4. Valve Schedules
  5. Operating & Maintenance Manuals
  6. Network Topologies
  7. Wiring Diagrams – Confirm panel loadings and submit to panel manufacturers
  8. Software Design
  9. Graphics Design – Create and submit to client
• UpdateMS&RA’s to reflect current stage of project, issue to client, copy to project manager;
• Attend FAT’s & SAT’s as required;
• Attend site at the start of the commissioning/engineer process;
• Problem solve any pinch point technical issues on site;
• Assist with training engineers on site and off site;
• Produce packs for commissioning/witnessing;
• Ownership of company strategy libraries, including development of software change control policy;
• Panel Drawings – Check, adjust & approve;
• Contribute to ensure all new works are priced and quoted within agreed company performance targets;
• Contribute to ensure all customer invoices/part invoices/applications are submitted on time with all necessary information in order that payment will be secured;
• Successful delivery of all works under their control, ensuring all works are delivered on time and at the margin approved at the point of sale;
• Create technical submittals and O&M documentation;
• Create wiring schedule & panel loadings & submit to panel manufactures;
• Write software for Control systems & internal processes;
• Create graphics & submit to client with amendments until approved;
• Receive completed draft panel drawings from manufacturer, check & adjust / approve;
• Send annotated drawings back to manufacturers for correction until correct;
• Receive amended drawings, proof changes & issue for client approval;
• Correct drawings as per client instruction until correct;
• Receive client approval & issue drawings for manufacture according to project timeline;
• Carry out conditional site surveys, with detailed reports & quote recommendations;
• Ensure all variation work on design is communicated with the project manager for capture;
• Contribute to ensure all reports are submitted to clients within agreed company performance targets;
• Recognise the importance of procedures and processes and adhere to these to deliver a high standard of customer service;
• Liaise with internal colleagues to co-ordinate end-to-end delivery of Customer Service;
• Work confidently within a pressurised environment, multi tasking between the different operational disciplines.
• Knowledge of energy management initiatives;
• Attend training courses as requested;
• Adhere to company health & safety procedures and policies;
• Be aware of and comply with Global Associates ISO 9001 quality management system including all applicable Quality Procedures;
• Any other duties deemed suitable & necessary by the senior management team.

Specific Job Knowledge, Skills and Experience

• Qualifications Proven experience in a similar role
• Skills and Aptitudes Ability to work under own initiative but work as part of a team Sales awareness Commercial awareness Technical expertise on multiple HVAC products Strong knowledge of system integration Energy awareness Good attention to detail Exceptional time management and organisational skills Self motivated, responsible and accountable Customer Service Skills – ability to communicate effectively both verbally and in writing Use of Excel, Word & Outlook and in-house Service Management database & Financial systems In depth system knowledge of at least two BMS systems
• Job knowledge Financial Experience to P&L level / Customer Service / Project Management / Information Management
• Experience A minimum of three years in a customer service facing environment
• Supervisory/Managerial Responsibilities The role has managerial responsibility for the following new positions to be created in the company: Trainee Design Engineers.