Liability Claims Handler

Sedgwick; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Employee assistance programme

Group income protection

SIPP

Holiday 25 days

Flexible work

Dental cover

Cycle to work

Season ticket loan

Wellbeing support

Discounts

Job summary

Sedgwick in the United Kingdom seeks a Liability Claims Handler to manage Employers' Liability, Public Liability, and Third Party Property Damage claims from anywhere in the UK. Flexible, with hybrid working options and a permanent contract.

You will investigate coverage and liability, negotiate settlements on behalf of insurers and corporate clients, gather evidence, and maintain clear records throughout the claims lifecycle, delivering a responsive, customer-focused service.

Qualifications

• Thorough knowledge of case law, statutes, and regulations.
• Insurance qualifications are desirable, but relevant experience is valued.
• Strong teamwork and collaboration skills.
• Good understanding of insurance law and policy wording interpretation.
• Knowledge of contract, statute, and civil liability.
• Strong investigation skills and attention to detail.
• Ability to work with corporate clients, small businesses, insurers, and brokers.
• Influencing skills to gain agreement on proposals and ideas.
• Effective listening and empathetic response skills.
• Clear and concise communication skills.
• Motivation to provide prompt, efficient and personalised service to customers.

Responsibilities

• Manage a varied EL/PL and Third Party Property Damage caseload with hybrid options.
• Investigate coverage and liability, negotiate settlements for insurers and corporate clients.
• Handle injury and property damage claims through to conclusion, independently where possible.
• Investigate allegations, gather evidence, assess fraud risks, and maintain records.

Skills

Case law knowledge

Insurance knowledge

Teamwork

Insurance law

Civil liability

Investigation

Client management

Influencing

Active listening

Communication

Customer service

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Liability Claims Handler

Job Location : UK wide

Job Type: Permanent

Remuneration : Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Liability Claims Handlers/ Desktop Liability Adjusters, based anywhere in the UK.

We're looking for dedicated liability professionals to join our growing team. In this role, you'll manage a varied caseload of Employers' Liability (EL) and Public Liability (PL) injury claims, alongside Third Party Property Damage claims, with flexible working arrangements including hybrid options.

This is a technical, customer-focused role involving the investigation of policy coverage and legal liability, negotiation and settlement of claims on behalf of our insurer and corporate clients, and the handling of both injury and property damage claims through to conclusion, working independently and under referral where appropriate.

You will investigate allegations made against policyholders, provide detailed liability advice, gather and assess relevant evidence, identify potential fraud risks, maintain proactive communication with all parties, manage litigated files where required, and ensure accurate record keeping and correspondence throughout the claims lifecycle.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, motor, product and professional liability claims, helping clients protect their brands and reputations when it matters most.

The skills you will have when you apply:

• Thorough knowledge of current case law, common law/statutes, and regulations.


• Insurance qualifications are desirable, but relevant experience is equally valued.


• Strong team working and collaboration skills.


• Good understanding of insurance law and policy wording interpretation.


• Knowledge of contract, statute, and civil liability.


• Strong investigation skills and attention to detail.


• Ability to work with corporate clients, small businesses, insurers, and brokers.


• Influencing skills to gain agreement on proposals and ideas.


• Effective listening and empathetic response skills.


• Clear and concise communication skills.


• Motivation to provide prompt, efficient and personalised service to both external and internal customers.

What we'll give you for this role:

Remuneration & More

• Competitive salary taking into account skills, experience and qualifications.


• A Self Invested Personal Pension Scheme (SIPP).


• Holiday allowance of 25 days plus bank holidays.


• Flexible working from our office or your home.

Health & Support

• Private healthcare plan (including pre-existing conditions).


• Life assurance.


• Employee assistance programme for employee wellbeing.


• Group Income Protection.

Other Benefit s

• Voluntary benefits including dental cover, cycle to work scheme, season ticket loan, wellbeing support and digital GP applications.


• Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll become part of a team of experts. Our Sedgwick University offering empowers you to develop your skills and continue your professional growth through the most comprehensive

training programme in the industry. This includes more than 15,000 on-demand courses, role-specific learning, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have a zero-tolerance policy towards discrimination of any kind, regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation.

After the closing date, we will review all applications and may select some applicants for interview, either virtually or in person.