Specialty Claims Underwriter: Complex Risks & Clients

Hiscox Underwriting Group Services Ltd (HUGS); Colchester; Hybride; GBP 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Bonus

Contributory pension

25 days annual leave plus 2 Hiscoxdays

4 week paid sabbatical with every 5y

Private medical for all the family

Résumé du poste

Hiscox UK is seeking an experienced claims professional to join the Specialty Claims team. Based across our locations in London, Colchester, York and Glasgow, you’ll manage investigations from first notification to conclusion and support TPAs and coverholders, while building strong client relationships.

You will work closely with underwriters to grow and protect our products, identify process improvements, and occasionally handle cyber claims depending on volumes.

Qualifications

• A passion for claims.
• Ability to use own initiative.
• Confident in taking decisions and managing responsibility and priorities within levels of authority.
• Comfortable handling a large caseload and enjoys a challenge.
• Excellent communication and people skills.
• Drive, ambition and a willingness to learn.
• Ability to identify opportunities to improve service or processes.
• Excellent organisational skills.
• Thrive on responsibility.
• Proactive with an inquisitive mind and team spirited.
• Previous experience as a claims handler or adjuster.
• Previous experience of claims in at least one of the relevant lines of business.

Responsabilités

• Investigation and management of claims across a range of lines of business including entertainment, personal accident and event cancellation, from first notification to conclusion.
• Handling claims directly as well as overseeing and supporting a number of TPAs and coverholders.
• Selection, instruction and active management of experts including lawyers, loss adjusters and SI investigators.
• Liaising and negotiating by telephone and in person with clients, brokers, coverholders and vendors.
• Developing strong commercial relationships with clients and brokers alike.
• Demonstrating keen focus on the customer – regular communication with customers and brokers.
• Proactively managing a large claims portfolio.
• Working closely with underwriters to win and retain business and to develop Hiscox’s insurance products.
• Outside of pure claims handling you will be expected to assist in the continuous improvement of our claims operation by identifying areas of opportunity and helping create solutions.
• Subject to claims volumes and capacity within the team, it is possible the role will involve an element of cyber claims handling.

Connaissances

Claims handling

Decision making

Communication

Organisational skills

Customer focus

Proactivity

Description du poste

Hiscox UK is seeking an experienced claims professional to join the Specialty Claims team. Based across our locations in London, Colchester, York and Glasgow, you’ll manage investigations from first notification to conclusion and support TPAs and coverholders, while building strong client relationships.

You will work closely with underwriters to grow and protect our products, identify process improvements, and occasionally handle cyber claims depending on volumes.