Specialty Claims Underwriter – Cyber & Complex Claims

Hiscox; York and North Yorkshire; Hybrid; GBP 42,000 - 68,000; Full time

Benefits offered by this job

Hybrid working

Bonus

Contributory pension

25 days annual leave

Hiscox days

Sabbatical benefit

Job summary

Hiscox UK’s Specialty Claims team in York/Colchester and other UK locations invites a driven professional to join a role focusing on cyber claims and diverse portfolios. You will handle investigations, direct claims work, and support TPAs and coverholders, while liaising with clients, brokers and experts.

The role emphasizes continuous improvement of the claims operation, strong client relationships, and collaboration across underwriting to shape Hiscox’s products, with a hybrid work model and

Qualifications

• A passion for claims.
• Ability to use own initiative.
• Confident in taking decisions and managing responsibility and priorities within levels of authority.
• Excellent communication and people skills.
• Drive, ambition and a willingness to learn.
• Ability to identify opportunities to improve service or processes.
• Excellent organisational skills.
• Thrive on responsibility.
• Proactive with an inquisitive mind and team spirited.

Responsibilities

• Investigation and management of claims across a range of lines of business including entertainment, personal accident and event cancellation, from first notification to conclusion.
• Handling claims directly as well as overseeing and supporting a number of TPAs and coverholders.
• Selection, instruction and active management of experts including lawyers, loss adjusters and, SI investigators.
• Liaising and negotiating by telephone and in person with clients, brokers, coverholders and vendors.
• Developing strong commercial relationships with clients and brokers alike. Demonstrating keen focus on the customer – regular communication with customers and brokers
• Proactively managing a large claims portfolio.
• Working closely with underwriters to win and retain business and to develop Hiscox’s insurance products.
• Outside of pure claims handling you will be expected to assist in the continuous improvement of our claims operation by identifying areas of opportunity and helping create solutions.
• Subject to claims volumes and capacity within the team, it is possible the role will involve an element of cyber claims handling.

Skills

Passion for claims

Initiative

Decision making

Communication skills

Ambition and willingness to learn

Process improvement

Organisational skills

Ownership of responsibility

Team player

Job description

Hiscox UK’s Specialty Claims team in York/Colchester and other UK locations invites a driven professional to join a role focusing on cyber claims and diverse portfolios. You will handle investigations, direct claims work, and support TPAs and coverholders, while liaising with clients, brokers and experts.

The role emphasizes continuous improvement of the claims operation, strong client relationships, and collaboration across underwriting to shape Hiscox’s products, with a hybrid work model and