Specialty Claims Underwriter

Hiscox Underwriting Group Services Ltd (HUGS); Colchester; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bonus

Contributory pension

25 days annual leave plus 2 Hiscoxdays

4 week paid sabbatical with every 5y

Private medical for all the family

Job summary

Hiscox UK is seeking an experienced claims professional to join the Specialty Claims team. Based across our locations in London, Colchester, York and Glasgow, you’ll manage investigations from first notification to conclusion and support TPAs and coverholders, while building strong client relationships.

You will work closely with underwriters to grow and protect our products, identify process improvements, and occasionally handle cyber claims depending on volumes.

Qualifications

• A passion for claims.
• Ability to use own initiative.
• Confident in taking decisions and managing responsibility and priorities within levels of authority.
• Comfortable handling a large caseload and enjoys a challenge.
• Excellent communication and people skills.
• Drive, ambition and a willingness to learn.
• Ability to identify opportunities to improve service or processes.
• Excellent organisational skills.
• Thrive on responsibility.
• Proactive with an inquisitive mind and team spirited.
• Previous experience as a claims handler or adjuster.
• Previous experience of claims in at least one of the relevant lines of business.

Responsibilities

• Investigation and management of claims across a range of lines of business including entertainment, personal accident and event cancellation, from first notification to conclusion.
• Handling claims directly as well as overseeing and supporting a number of TPAs and coverholders.
• Selection, instruction and active management of experts including lawyers, loss adjusters and SI investigators.
• Liaising and negotiating by telephone and in person with clients, brokers, coverholders and vendors.
• Developing strong commercial relationships with clients and brokers alike.
• Demonstrating keen focus on the customer – regular communication with customers and brokers.
• Proactively managing a large claims portfolio.
• Working closely with underwriters to win and retain business and to develop Hiscox’s insurance products.
• Outside of pure claims handling you will be expected to assist in the continuous improvement of our claims operation by identifying areas of opportunity and helping create solutions.
• Subject to claims volumes and capacity within the team, it is possible the role will involve an element of cyber claims handling.

Skills

Claims handling

Decision making

Communication

Organisational skills

Customer focus

Proactivity

Job description

About Hiscox UK

Job Type: Permanent Build a brilliant future with Hiscox

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

The role sits within the Specialty Claims team and is part of the wider Claims function who are based in London, Colchester, York and Glasgow. You will be working with colleagues in these locations on a daily basis. The team are open and collaborative, highly customer focused and dedicated individuals, who all strive to deliver the very best service and go the extra mile. The claims service is at the heart of the business.

What you’ll be doing

• Investigation and management of claims across a range of lines of business including entertainment, personal accident and event cancellation, from first notification to conclusion.
• Handling claims directly as well as overseeing and supporting a number of TPAs and coverholders.
• Selection, instruction and active management of experts including lawyers, loss adjusters and SI investigators.
• Liaising and negotiating by telephone and in person with clients, brokers, coverholders and vendors.
• Developing strong commercial relationships with clients and brokers alike.
• Demonstrating keen focus on the customer – regular communication with customers and brokers.
• Proactively managing a large claims portfolio.
• Working closely with underwriters to win and retain business and to develop Hiscox’s insurance products.
• Outside of pure claims handling you will be expected to assist in the continuous improvement of our claims operation by identifying areas of opportunity and helping create solutions.
• Subject to claims volumes and capacity within the team, it is possible the role will involve an element of cyber claims handling.

Our must haves

• A passion for claims.
• Ability to use own initiative.
• Confident in taking decisions and managing responsibility and priorities within levels of authority.
• Comfortable handling a large caseload and enjoys a challenge.
• Excellent communication and people skills.
• Drive, ambition and a willingness to learn.
• Ability to identify opportunities to improve service or processes.
• Excellent organisational skills.
• Thrive on responsibility.
• Proactive with an inquisitive mind and team spirited.

Our nice to haves

• Previous experience as a claims handler or adjuster.
• Previous experience of claims in at least one of the relevant lines of business.

Diversity & Benefits

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

• bonus
• contributory pension
• 25 days annual leave plus 2 Hiscox days
• a 4 week paid sabbatical with every 5 years’ worth of service
• private medical for all the family

Work with amazing people and be part of a unique culture If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.