Specialist Officer

Nationwide Group; Glasgow, Newcastle upon Tyne; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Nationwide is seeking a dedicated operations professional to provide specialist support to business customers using Bacs and Direct Debit services. You will ensure payments are processed accurately, issues resolved promptly, and potential customer or bank impact minimised, while upholding strong controls and a right-first-time approach.

This 12-month secondment offers hybrid working with regular collaboration across regional offices; attendance at the Glasgow or Gosforth hub approximately once

Responsibilities

• Provide specialist operational support to Business customers using Bacs and Direct Debit services, ensuring payments are processed accurately, issues are resolved promptly, and any potential customer or Bank impact is minimised.
• Work directly with customers, internal Payment Operations teams, other financial institutions and external stakeholders, while maintaining strong operational controls and delivering a right-first-time service.

Job description

We’re looking for someone who can consistently deliver accurate, high-quality work, with strong attention to detail and a right-first-time approach. You’ll be comfortable taking ownership and accountability for your responsibilities, using sound judgement, critical thinking and effective decision-making. Excellent communication and listening skills are essential, along with the ability to learn quickly, adapt to new processes and flex your approach depending on the circumstances. You’ll have strong organisational and time-management skills, enabling you to prioritise effectively and meet critical deadlines. You’ll also be a positive and collaborative team player with strong interpersonal and stakeholder management skills, building effective working relationships with both internal colleagues and external organisations.

To provide specialist operational support to Business customers using Bacs and Direct Debit services, ensuring payments are processed accurately, issues are resolved promptly, and any potential customer or Bank impact is minimised. The role involves working directly with customers, internal Payment Operations teams, other financial institutions and external stakeholders, while maintaining strong operational controls and delivering a right-first-time service.

This is a 12-month secondment opportunity

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow or Gosforth site approximately once per month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.