Change Consultant

Nationwide Group; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Nationwide is seeking a transformation and change professional to lead initiatives across business services, improving customer experiences and operations. You'll collaborate with Workforce Capacity & Planning, Training, and Customer Journey Management to drive meaningful change.

The role supports a flexible, hybrid working model across the UK, with regular in-office collaboration and remote options where possible.

Job description

Our Transformation and Knowledge team is a vibrant, supportive, and high-performing community of change professionals who are passionate about delivering meaningful outcomes for our customers, colleagues, and the Society (both Nationwide and Virgin Money). We foster a collaborative culture where ideas are encouraged, achievements are celebrated, and everyone is empowered to make a difference. Working closely with colleagues across Retail, Group Customer Operations, and the wider organisation, you'll be part of a team that values innovation, continuous improvement, and shared success.

As part of Business Services, you'll work alongside experts in Workforce Capacity & Planning, Training, and Customer Journey Management, giving you the opportunity to build a broad network, share knowledge, and gain valuable insight into different areas of the business. We pride ourselves on creating an environment where colleagues feel supported to develop, challenge themselves, and grow their careers while contributing to some of Nationwide's most important strategic initiatives.

In this role, you'll lead and support a range of business change initiatives, helping to deliver improvements that enhance customer experiences, strengthen operational effectiveness, and support Nationwide's long-term strategy.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.