Operations Excellence Coach

Nationwide Group; Leeds; Híbrido; GBP 42 000 - 56 000; Tempo integral

Resumo da oferta

Nationwide, within Business Banking, seeks an Operational Coach to develop capability, improve performance and embed a shared standard of excellence across our Business Operation teams. You’ll use insight and performance data to drive coaching that improves customer and commercial outcomes.

This hybrid role supports colleagues UK-wide, with regular in-person attendance at regional offices. You’ll collaborate with leaders to observe customer journeys, deliver targeted coaching, and foster

Descrição da oferta de emprego

As an Operational Coach supporting our Business Operation teams, you’ll play a key role in developing capability, improving consistency and strengthening customer relationships. You’ll work closely with leaders and colleagues to deliver coaching that enhances both customer and commercial outcomes. Using insight and performance data, you’ll drive meaningful improvements in how we support our business customers.

This role sits within Business Banking, supporting our Business Operation teams to deliver consistently strong outcomes for our customers.

As part of our Operational Excellence function, you’ll focus on building capability, improving performance and embedding a shared standard of excellence. You’ll work closely with support function colleagues, observing how customer journeys are managed and providing targeted coaching to strengthen performance, quality and consistency.

You’ll play a key role in helping to create a culture of continuous improvement, enabling teams to build the right habits, improve how they manage relationships and deliver better outcomes for both our customers and the business.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this role, you'll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Glasgow site once a week or our Leeds hub once a month. If you are based at an office location, you'll be expected to meet our hybrid working requirement of at least two days a week, or 40% of your working time if part-time, in the office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.