Specialist Support Worker

Marks Consulting Partners Limited; Southend-on-Sea; On-site; GBP 30,000 - 42,000; Full time

Job summary

Marks Consulting Partners Limited seeks a Specialist Support Worker to help vulnerable adults within housing and social care. You will manage a caseload, deliver tailored support and develop outcome-focused plans to sustain tenancies and prevent homelessness.

Engage with customers facing homelessness, mental health challenges and substance misuse, and collaborate with local authorities and providers to coordinate care. Strong advocacy and record-keeping are essential.

Qualifications

• Experience delivering tailored, person-centred support to vulnerable adults.
• Experience managing a caseload and developing personalised support plans.
• Understanding homelessness, tenancy sustainment and housing-related support.
• Knowledge of safeguarding, risk assessment and trauma-informed practice.
• Experience working with mental ill health, substance misuse, homelessness or social exclusion.
• Strong partnership working with statutory and voluntary organisations.

Responsibilities

• Manage a caseload of customers with complex needs, delivering tailored, person-centred support.
• Carry out strengths-based assessments and develop outcome-focused plans.
• Support tenants to sustain tenancies and prevent homelessness via early intervention.
• Engage customers experiencing homelessness and related challenges.
• Advise on welfare benefits, budgeting and financial wellbeing.
• Support access to healthcare, mental health, education and employment.
• Conduct home visits and outreach to engage hard-to-reach customers.
• Collaborate with authorities and providers to coordinate support.
• Identify safeguarding concerns and make referrals as needed.
• Advocate to promote independence and positive long-term outcomes.
• Maintain accurate records and oversee case management data.

Skills

Caseload management

Person-centred support

Strengths-based assessments

Safeguarding

Partnership working

Advocacy

Trauma-informed practice

Communication skills

Education

Housing/Health & Social Care qualification

Tools

Case management systems

Job description

Marks Consulting Partners are currently looking for a Specialist Support Worker to work with one of our Housing Association clients.

What the Job Will be doing

• Managing a caseload of customers with complex and multiple support needs, delivering tailored, person-centred support.
• Carrying out strengths-based assessments, risk assessments and developing outcome-focused support plans.
• Supporting customers to sustain their tenancies and prevent homelessness through early intervention and practical support.
• Working proactively with customers experiencing homelessness, rough sleeping, poor mental health, substance misuse and social exclusion.
• Providing advice and support around welfare benefits, budgeting, financial wellbeing and income maximisation.
• Supporting customers to access healthcare, mental health services, substance misuse services, education, training and employment opportunities.
• Conducting home visits, outreach work and community-based support to engage customers who may be difficult to reach.
• Working collaboratively with local authorities, healthcare providers, probation services, housing providers and voluntary sector organisations.
• Identifying safeguarding concerns, managing risk and making appropriate referrals.
• Advocating on behalf of customers and promoting independence, resilience and long‑term positive outcomes.
• Maintaining accurate case records, support plans and performance information using case management systems.
• Participating in evening and weekend rotas where required to meet service needs.

What You Will Need

• Experience supporting vulnerable adults with complex needs within housing, homelessness, supported housing or health and social care.
• Experience managing a caseload and developing personalised support plans.
• Good understanding of homelessness, tenancy sustainment and housing-related support.
• Knowledge of safeguarding, risk assessment and trauma‑informed practice.
• Experience working with customers experiencing mental ill health, substance misuse, homelessness or social exclusion.
• Strong partnership working skills with statutory and voluntary sector organisations.
• Excellent communication, advocacy and relationship‑building skills.
• Ability to manage competing priorities while maintaining accurate case records.
• A compassionate, resilient and solution‑focused approach to supporting vulnerable people.
• Relevant qualification in Housing, Health & Social Care, Community Work or a related discipline (desirable)