Specialist Housing Officer

CIH International Housing Group; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization is seeking a Specialist Housing Officer to support residents and enhance community safety. This role involves problem-solving, customer service, and collaboration with teams to improve housing services. Flexibility to work remotely is offered, along with various benefits including generous holiday and pension contributions.

Benefits

30 days' annual holiday, plus bank holidays

Two additional paid volunteering days each year

Flexible benefits scheme

4 x salary life assurance

Up to 10% pension contribution

Qualifications

• Experience in a customer-facing role, ideally within housing management or social housing.

Responsibilities

• Support residents' practical needs and promote their wellbeing.
• Conduct housing management tasks including inspections and resolving issues.
• Participate in an out of hours on call rota.

Skills

Customer Service

Problem Solving

Organizational Skills

Collaboration

Education

Full UK Driver's License

Job description

Your day might begin with a welcome visit to new tenants who have just moved in, ensuring they feel settled and understand the support available to them. You might then attend a Residents' Association meeting to listen to concerns about local issues and identify potential solutions. Later, you could be showing residents how to use Peabody's self-service tools for managing their accounts, before heading out to support a vulnerable resident in need of your assistance.

As a Specialist Housing Officer, no two days will be the same. You'll play a crucial role within your community, supporting residents' practical needs, promoting their wellbeing, and ensuring community safety. With a focus on helping vulnerable residents who have a history of rough sleeping, you'll actively work with them to manage their homes and neighbourhoods, improving Peabody's services and always putting residents' needs first.

About you:
You are a people person who thrives on solving problems and making a positive difference. Collaborative and resourceful, you build strong relationships across teams to find creative solutions. This role will require you to work in the office for 1 day per week, with the flexibility to work remotely for the remaining days.

Your responsibilities will cover all aspects of housing management, including estate, scheme, and property inspections, signing up new residents, identifying and resolving issues including ASB, and capturing feedback to enhance customer satisfaction. If you are driven by a passion for supporting people and helping them thrive, we want to hear from you.

This role will require a full UK Driver's license and a full enhanced DBS check. You will also need to participate in an out of hours on call rota.

To be successful in this role, you'll need:

• A commitment to delivering first-class customer service.
• Resilience, flexibility, and a positive, compassionate, can-do attitude.
• Strong organisational skills with the ability to self-manage a diverse and varied workload effectively.
• Experience in a customer-facing role, ideally within housing management or the social housing sector.

Here are just a few of the benefits of working at Peabody:

• 30 days' annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Are you ready to apply?

If you have any questions about this role, please email Talent Specialist, Chloe Singleton at [e-mail]

Interviews will be taking place week commencing 2nd June

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.