Housing Officer / Investigation Case Officer / ASB Specialist

AWD Online; Staines-upon-Thames; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association in Staines is seeking an Anti-Social Behaviour Case Investigation Officer. The role involves managing complex ASB cases, ensuring high customer satisfaction, and requires experience in housing management and legal documentation. The position offers hybrid working, competitive salary, and generous benefits.

Benefits

25 days holiday

Up to 8% contributory pension

Flexible working

Investment in learning and development

Health and lifestyle benefits allowance

Cycle to Work Scheme

Qualifications

• Experience managing ASB or housing management.
• Experience drafting court and legal paperwork.

Responsibilities

• Manage a caseload of complex ASB cases.
• Prepare witness statements for court.
• Attend multi-agency ASB meetings.

Skills

Communication

Analytical Skills

Mediation

Education

GCSE in Math's and English

Tools

IT Skills

Job description

Anti-Social Behaviour Case Investigation Officer with previous experience in managing ASB cases or housing management and preparing court and legal documents is required to join a housing association based in Staines, Surrey.

Have you worked as a Police Officer or a PCSO / Police Community Support Officer, been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting?

If you have, we would like to hear from you.

SALARY: £34,285 - £36,089 per annum+ Generous Benefits (see below)

LOCATION: Hybrid working partly from the office in Staines, Surrey(TW18) and partly from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday to Friday

Please note:Full clean UK driving license and own vehicle is essential for this role

JOB OVERVIEW

We have a fantastic new job opportunity for an Anti-Social Behaviour Case Investigation Officerwith previous experience in managing ASB cases or housing management and preparing court and legal documents.

Working as the Anti-Social Behaviour Case Investigation Officer you will be managing and taking ownership of a caseload of high level complex ASB cases, ensuring the organisation achieves the highest level of customer satisfaction that they can.

As the Anti-Social Behaviour Case Investigation Officer you will have good knowledge of current housing and ASB legislation, preferably gained from working as a Police Officer or a PCSO / Police Community Support Officer or from managing ASB cases within the Housing Sector or Local Authority Setting, and be up to date case law and have the ability to represent cases in court.

DUTIES

Your duties as the Anti-Social Behaviour Case Investigation Officer will include:

• Day to day case management of all anti-social behaviour (ASB) cases for all tenures across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure

• Draft and serve NSP’s as and when required

• Prepare witness statements which will be relied upon in court

• Work with the in-house legal team and be able to represent the organisation at court hearings

• Be a trained mediator to assist in mediation cases - undertake the relevant professional qualification (if haven’t already achieved)

• Attend multi agency ASB meetings relating to case management, and the safety/protection of the community

• Build relationships with external teams

• Support victims and alleged perpetrators of ASB. Giving advice, making referrals and trying to best support both sides through the life of a case, and beyond

• Provide advice to the wider business on ASB

CANDIDATE REQUIREMENTS

• Full clean UK driving license and own vehicle

• Experience of managing ASB or housing management in a private or public housing sector

• Experience of drafting court and legal paperwork, and representation at court

• Experience of adopting a continuous improvement approach and adapting to change

• Outstanding communication skills with residents and internal stakeholders across the business

• Knowledge of current housing and ASB legislation and up to date case law

• Ability to plan and monitor workload and cases

• Ability to analyse information in order to draw logical conclusions

• Has (or willing to study for) CIH Membership or equivalent suitable qualification

• Excellent IT skills

• Educated to GCSE level or equivalent in Math's and English (Grades A*- C)

BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13371

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