Administration Support Officer

Sirona-Care-; West of England; On-site; GBP 24,000 - 25,000; Full time

Job summary

Sirona care & health CIC in Bristol invites applications for an Administration Support Officer (NHS AfC: Band 2). This fixed-term 14-month role supports the Podiatry team, handling diary administration, patient bookings and communications, with 37.5 hours per week.

The post offers Agenda for Change salary, NHS benefits, 27+ days leave, and pension, with flexible working and opportunities to develop within the community services across Bristol, North Somerset or South Gloucestershire.

Qualifications

• NVQ 2 in Administration or equivalent
• Numeracy and Literacy level 1 qualification or equivalent
• Experience working in a health/social care or service oriented organisation

Responsibilities

• Support administration tasks following standard operating procedures
• Answer calls, book appointments, respond to patient queries and register referrals
• Work in EMIS electronic notes system and add documentation to patient records
• Occasionally cover reception duties and assist with stationery ordering

Skills

Administration work

Customer interaction

Interpersonal communication

IT literacy

Office administration

Health/social care experience

Education

NVQ 2 in Administration

Numeracy and Literacy level 1

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Fixed term: 14 months (Internal candidates would be a secondment.) Hours

• Full time
• Flexible working

37.5 hours per week (Monday to Friday 08:30 - 17:00) Job ref 083-7967533-SL-B

Employer Sirona care & health CIC Employer type NHS Site Knowle Clinic Town Bristol Salary £25,272 per annum, pro rata Salary period Yearly Closing 20/09/2026 23:59

Administration Support Officer

NHS AfC: Band 2

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

Are you looking to kick start your career in Administration? Are you looking to join an organisation where you feel rewarded for the work you do every day?

We are looking for an Administration Support Officer to join our team! You will join our Podiatry team, supporting patients to optimise their experience.

Main duties of the job

You will support optimisation of clinical diaries through following the administrative standard operating procedures. This will include:

• Answering calls
• Responding to patient queries
• Booking appointments
• Sending out appropriate patient communication
• Registering referrals.

You will be required to work in our electronic notes system (EMIS) and your role will involve adding appropriate documentation to patient records.

Depending on service need, you may also cover reception duties which will include meeting and greeting patients and visitors.

Other responsibilities may include ordering stationery and supplies, being a fire warden, and making room bookings.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find as an attachment on this vacancy.

Detailed job description and main responsibilities

• Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
• Please note, we cannot offer a Certificate of Sponsorship for this role.
• If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.
• If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification

Experience

• Administration work relevant to the position applied for
• Customer/client interaction
• Good interpersonal and communication skills with the ability to liaise confidently and professionally face to face and over the telephone with a variety of people
• Good level of IT literacy
• Experience of working in an office environment dealing with correspondence, filing, photocopying and routine administrative work.
• Experience working in a health/social care or service oriented organisation

Qualifications

• NVQ 2 in Administration or equivalent experience
• Numeracy and Literacy level 1 qualification or equivalent demonstrable skills.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.