Special Contingency Risks - Operations Support Specialist

WTW; Ipswich; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Life insurance

Group income protection

Pension with matched contributions

Volunteer day

Share scheme

Cycle-to-work

Dental and optical cover

Job summary

WTW is seeking an Operations Support Specialist in Ipswich to back a fast-paced business unit within the Operations team, aligning with the Client Excellence Model (CEM). You’ll handle end-to-end client documentation, data loading, due diligence, and answers to technical questions to safeguard client interests.

The role emphasizes process adherence, confidentiality, and continuous professional development, with hybrid working and a comprehensive benefits package.

Qualifications

• Ability to work on own initiative and manage conflicting priorities.
• Excellent organisational and prioritisation skills and the ability to meet deadlines.
• Good communication and interpersonal skills, with strong attention to detail.
• Understanding of processes and systems to support client service delivery.
• Working knowledge of the insurance industry, wordings and regulatory environment.
• Willing to undertake CII qualifications.

Responsibilities

• Provide accurate end-to-end client documentation within FCA and contract certainty requirements.
• Load data into WTW systems accurately and timely.
• Undertake due diligence of new clients, markets and third parties.
• Answer and resolve technical questions from clients and colleagues to protect client interests.
• Support revenue tracking and processing for the business unit.
• Coordinate with Xchanging, bureau submission and Facilities teams on queries.
• Maintain confidentiality and manage data per WTW guidelines.
• Complete mandatory training and CPD annually.

Skills

Initiative

Attention to detail

Organisation & deadlines

Relationship building

Communication skills

MS Word

MS Excel

MS Outlook

Processes & systems

Insurance industry knowledge

CII qualifications

Tools

MS Word

MS Excel

MS Outlook

Job description

Special Contingency Risks - Operations Support Specialist

This role is responsible for supporting a Business Unit from within the Operations team. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the WTW Client Excellence Model (CEM).

Description

This role is responsible for supporting a Business Unit from within the Operations team. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the WTW Client Excellence Model (CEM).

The Role

Operational and Service Delivery

• Understand, apply and where necessary explain the business unit policies and procedures.
• Deliver timely and accurate end to end client documentation, within the Client Excellence Model (CEM) framework, FCA and contract certainty requirements
• Loading of data into the relevant WTW systems, in an accurate and timely manner
• Undertake and verify due diligence of new clients, markets and third parties
• Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client's best interests are maintained
• Support the BU in accurate tracking and processing of revenue, as required
• Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
• Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
• Undertake all mandatory training within the deadline set
• Undertake annually required level of Continuous Professional Development
• Perform quality checks on all documentation
• Always maintain confidentiality of information and manage data in line with WTW guidelines
• Any other duties as requested

Qualifications

What you'll bring:

• Ability to work on own initiative and manage conflicting priorities
• Keen eye for detail
• Excellent organisational and prioritisation skills and the ability to work to deadlines
• Able to build and maintain effective relationships with a wide range of colleagues and external sources
• Good communication and interpersonal skills
• Proficient use of MS Word, Excel and Outlook
• Understanding of working with and adhering to processes and systems to support client service delivery
• Working knowledge of insurance industry, wordings and the regulatory environment
• Working towards or willing to undertake CII qualifications

What We Offer

Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]