Multinational Client Management Global Specialist

WTW; Ipswich; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension scheme

Job summary

WTW is seeking a Global Specialist to manage multinational client programmes and deliver high‑quality service to international clients. The role is based in Ipswich and London with hybrid working arrangements, focusing on renewals, data gathering, and coordination with insurers, brokers, and clients.

You will input into strategy meetings, align local and global policy requirements, and help maximise WTW Global Network appointments while maintaining strong client relationships.

Qualifications

• Educated to A Level standard with relevant industry experience.
• ACII qualification sought or in progress.
• Proficient in MS Office and data analysis.

Responsibilities

• Deliver client service to allocated international clients within the multinational portfolio.
• Support new and existing business within the relevant Business Area.
• Coordinate renewal data gathering and KPI agreement with insurers and brokers.
• Communicate group programmes to broker networks and client operations.

Skills

Client relationship management

Communication skills

Data analysis

Interpersonal skills

Industry knowledge

Education

A Level standard

ACII qualification

Tools

Microsoft Office

CRM software

Job description

Great opportunity to join our Multinational Client Management team as a Global Specialist, responsible for delivering client service to allocated international clients and supporting new and existing business within the relevant Business Area. This role is based in Ipswich and London with a hybrid working model.

The Role

Global Programme Renewals

• Create and agree the annual service plan for each Multinational Client
• Formulate and agree the renewal data gathering strategy and timeline
• Provide input into strategy meetings with clients, brokers and insurers
• Work with insurers and broking teams to establish local and master policy requirements (limits, cover, nuances, where local policies are to be issued etc.)
• Work with insurers to identify local nuances such as tariffs, wording restrictions, local retentions etc.
• Agree or install KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow. Reviewing post renewal as part of stewardship meeting
• Input or production of premium allocations to ensure that there are benchmarked with local norms, comply with local tariffs etc.
• Agree network fees
• Have responsibility for the communication of group programmes to broker network and local client operations (where required)
• Management of insurers administrations of local policies including: ensuring instructions sent to local fronting companies in a timely manner, communication to client on status of insurers instructions, monitor status and speed of issuance of local policies and invoices
• Attend meetings with local brokers and client where required on local and global insurance issues
• Local Programmes (stand-alone policies/compulsory covers)
• Communication of group risk purchasing philosophy to local brokers and local client companies (where appropriate)
• Produce Analysis Report of local policy summaries to ensure:
• compulsory covers are purchased
• no duplications with global programmes
• local policies dovetail with global programmes
• adherence to group risk purchasing philosophy
• compliance with remuneration parameters
• Work with client and local broker to maximise WTW Global Network appointments on local lines
• Agree and manage local broker service requirements with client

General Advice

• Provision of information on admitted/non-admitted, compulsory covers, where local policies required, extent of cover available locally and other regulations and practices.
• Provide advice to colleagues, prospects and clients on the operation of global programmes
• Advise colleagues, prospects and clients on insurers capabilities to deliver global solutions
• Be a focal point for knowledge of insurers international expertise and processes

Communications and Relationships

Internal

• Attend relevant conferences and industry events.
• Develop and maintain effective working relationships with colleagues and Associates.

External

• Establish and maintain professional relationships with key client contacts.
• Develop effective working relationships with key contacts within insurer organisations.

What you’ll bring:

Qualifications:

• Preferably educated to A Level standard with relevant industry experience.
• Preferably holds, or is working towards, the ACII professional qualification.

Skills:

• Intermediate level IT skills (Microsoft Office suite)
• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider WTW Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyse situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and WTW GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills

What we offer:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.