Spatial AI Tech Support Engineer – Hybrid + Equity

Lynx Recruitment; Oxford; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Equity/share option

Hybrid work (Oxford)

Job summary

Lynx Recruitment in Oxford, UK is seeking a Technical Support Engineer to bridge the gap between engineering and customers, ensuring reliable software releases and thorough testing. The role involves troubleshooting complex hardware and software, developing test plans, and enabling OTA deployments for field devices in a fast-paced, collaborative environment.

You'll contribute to product quality and customer success across spatial AI solutions used in construction, surveying and geospatial

Qualifications

• 2+ years in a similar technical support, QA or test engineering role.
• Experience with Python and Bash scripting.
• Experience with containerised environments (Docker) and Git workflows.
• Familiarity with ROS/ROS2 and debugging rosbag data.
• Understanding of Debian/apt package management.
• Experience with AWS cloud services and OTA deployments.
• Nice to have: experience with NVIDIA Jetson hardware.

Responsibilities

• Act as the primary technical support contact for customers deploying the company's technology.
• Diagnose, troubleshoot and resolve hardware and software issues.
• Document technical solutions and convert customer feedback into actionable development tasks.
• Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
• Carry out regression, integration and end-to-end testing.
• Validate cloud portal functionality and secure API communications.
• Own the software release process, including testing, version control, release documentation and deployment.
• Work closely with engineering teams to ensure successful software releases.
• Support over-the-air (OTA) software deployments to field devices.

Skills

Python scripting

Bash scripting

SLAM

Edge devices

Debugging

Embedded systems

React/Node.js

Tools

Docker

Git

ROS/ROS2

NVIDIA Jetson

Debian/apt

AWS

GitHub Actions

GitLab CI

Job description

Lynx Recruitment in Oxford, UK is seeking a Technical Support Engineer to bridge the gap between engineering and customers, ensuring reliable software releases and thorough testing. The role involves troubleshooting complex hardware and software, developing test plans, and enabling OTA deployments for field devices in a fast-paced, collaborative environment.

You'll contribute to product quality and customer success across spatial AI solutions used in construction, surveying and geospatial