Technical Support Engineer

Lynx Recruitment; Oxford; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Equity/share option

Hybrid work (Oxford)

Job summary

Lynx Recruitment in Oxford, UK is seeking a Technical Support Engineer to bridge the gap between engineering and customers, ensuring reliable software releases and thorough testing. The role involves troubleshooting complex hardware and software, developing test plans, and enabling OTA deployments for field devices in a fast-paced, collaborative environment.

You'll contribute to product quality and customer success across spatial AI solutions used in construction, surveying and geospatial

Qualifications

• 2+ years in a similar technical support, QA or test engineering role.
• Experience with Python and Bash scripting.
• Experience with containerised environments (Docker) and Git workflows.
• Familiarity with ROS/ROS2 and debugging rosbag data.
• Understanding of Debian/apt package management.
• Experience with AWS cloud services and OTA deployments.
• Nice to have: experience with NVIDIA Jetson hardware.

Responsibilities

• Act as the primary technical support contact for customers deploying the company's technology.
• Diagnose, troubleshoot and resolve hardware and software issues.
• Document technical solutions and convert customer feedback into actionable development tasks.
• Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
• Carry out regression, integration and end-to-end testing.
• Validate cloud portal functionality and secure API communications.
• Own the software release process, including testing, version control, release documentation and deployment.
• Work closely with engineering teams to ensure successful software releases.
• Support over-the-air (OTA) software deployments to field devices.

Skills

Python scripting

Bash scripting

SLAM

Edge devices

Debugging

Embedded systems

React/Node.js

Tools

Docker

Git

ROS/ROS2

NVIDIA Jetson

Debian/apt

AWS

GitHub Actions

GitLab CI

Job description

Oxford, UK (Hybrid – 3 days office / 2 days remote)

£40,000–£50,000 + Equity Opportunity

My client is an innovative, fast-growing technology company developing cutting-edge Spatial AI solutions for the construction, surveying and geospatial sectors.

Our client is looking for a Technical Support Engineer to become the link between their engineering team and customers, ensuring software releases are reliable, thoroughly tested, and successfully deployed. You'll play a key role supporting advanced hardware and software platforms that combine multi-sensor data, edge computing and AI to generate highly accurate 3D spatial models in real time.

This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, improving software quality, and working in a collaborative, fast-paced environment where you'll have genuine influence over product development and customer success.

As the Technical Support Engineer, you will:

• Act as the primary technical support contact for customers deploying the company's technology.
• Diagnose, troubleshoot and resolve hardware and software issues.
• Document technical solutions and convert customer feedback into actionable development tasks.
• Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
• Carry out regression, integration and end-to-end testing.
• Validate cloud portal functionality and secure API communications.
• Own the software release process, including testing, version control, release documentation and deployment.
• Work closely with engineering teams to ensure successful software releases.
• Support over-the-air (OTA) software deployments to field devices.
• 2+ years' experience in a similar technical support, QA or test engineering role.
• Python and Bash scripting experience.
• Experience working with Docker and containerised environments.
• Experience with Git and modern CI/CD pipelines (GitHub Actions, GitLab CI or similar).
• Experience with SLAM technologies and testing localisation or mapping systems.
• Exposure to AWS cloud services.
• Knowledge of React and/or Node.js environments.
• Experience working with NVIDIA Jetson hardware or similar embedded edge devices.
• Understanding of OTA deployment solutions for embedded platforms.
• Previous experience working within a start-up or high-growth technology business.
• Familiarity with ROS / ROS2, including debugging nodes and analysing rosbag data.
• Understanding of Debian/apt package management.

What's On Offer:

• Equity/share option opportunity.
• Hybrid working (3 days in the Oxford office).
• Opportunity to work with pioneering AI and robotics technology.
• A collaborative, fast-growing environment where your work will have real impact.
• Excellent career progression as the business continues to scale.