AI-Driven Technical Support Engineer

United States Digital Space LLC; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Private health insurance

Life Insurance

Unlimited holidays

£1k professional development fund

Job summary

United States Digital Space LLC is seeking a Technical Support Specialist in the London area. The role blends technical problem solving with developer empathy, supporting engineers and customers across our AI-driven due diligence platform.

You’ll own complex queries, document findings, and work with Engineering, Solutions and Product teams to ship faster. We offer a hybrid London-based role with a Moorgate office presence at least two days per week, plus health insurance, life cover, unlimited

Qualifications

• 2+ years in a technical support or customer-facing engineering role.
• Experience in SaaS, B2B, or complex product environments.
• Strong understanding of APIs and integrations.
• Experience with JavaScript, React, Python, or Go.
• Familiar with developer tools and troubleshooting.
• Interest in LLMs and AI-powered tools.

Responsibilities

• Provide technical support to customers and staff via tickets and messaging chat.
• Diagnose, reproduce, and troubleshoot technical issues across all platforms.
• Explain complex topics to non-technical users.
• Collaborate with Engineering, Solutions and Product teams.
• Own complex queries and drive product, process improvements.
• Write scripts and contribute to internal tooling.
• Communicate clearly with Engineering squad and build trust.

Skills

Technical support

Customer-facing

SaaS experience

APIs & integrations

JavaScript

Python

Go

Docker

Kubernetes

Communication skills

LLMs familiarity

Tools

Grafana

GCP

Docker

Kubernetes

Job description

United States Digital Space LLC is seeking a Technical Support Specialist in the London area. The role blends technical problem solving with developer empathy, supporting engineers and customers across our AI-driven due diligence platform.

You’ll own complex queries, document findings, and work with Engineering, Solutions and Product teams to ship faster. We offer a hybrid London-based role with a Moorgate office presence at least two days per week, plus health insurance, life cover, unlimited