Spares Administrator

Rheinmetall; West of England; On-site; GBP 25,000 - 32,000; Full time

Job summary

Rheinmetall in the United Kingdom seeks an organised Administrator to join the Spares Team within the Supply Chain. You will coordinate customer orders, monitor stock, and drive OTIF performance while building strong relationships with suppliers and internal teams.

The role requires SAP/ERP experience, advanced Excel skills, and a continuous improvement mindset. Based in the UK, you’ll work closely with the wider RMMV-UK organization to ensure timely deliveries, accurate invoicing, and proactive

Qualifications

• Experience within defence and/or logistics is preferred.
• Experience with SAP or similar MRP system.
• Outstanding organisational skills and attention to detail.
• Skilled using MS Excel and SAP for order processing.
• Excellent interpersonal and customer service skills.
• Proven track record in continuous improvement environments.

Responsibilities

• Coordinate & administer customer orders to meet OTIF targets.
• Monitor & release stock, close orders, and process invoicing.
• Manage customer & supplier relationships to build confidence.
• Create and maintain work packages using the SAP/MS toolset.
• Lead on customer demand escalations and inform delivery plans bi-weekly.
• Liaise with UK/EU teams to share best practice and drive improvements.
• Resolve quality issues affecting part supply to reduce escapes.
• Undertake other reasonable tasks as required.

Skills

MS Excel

SAP

Order coordination

Customer service

Communication skills

Continuous improvement

Stakeholder management

Tools

SAP

MS Excel

Job description

Ref.-Nr.: UK00939Schedule type: Full TimeContract Type: Permanent Full-TimeWHAT WE ARE LOOKING FORPosition PurposeWe are seeking a proactive and highly organised Administrator to join our dynamic Spares Team within the Supply Chain team. This role is ideal for someone who thrives in a fast-paced environment, can work independently or collaboratively, and is driven to deliver operational excellence and continuous improvement delivering value to the customer.Key Responsibilities:Coordinate & administrate customer orders in order to meet contractual requirements of On Target In Full (OTIF), in order to exceed Key Performance Indicator (KPI) targets. Tasks range from raising customer demands, monitoring & releasing of stock through to full closure of order and invoicingActively managing customer & supplier relationships; fostering excellent working relationships so enhancing and promoting confidence in the RMMV-UK Supply Chain.Creating and maintaining packages of work, in response to customer orders, using the RMMV-UK toolset (principally MS Excel and SAP); undergo training in order to upskill to keep pace with changes to systems and processesSupport and embrace a culture of continuous learning and development – actively look for opportunities to improve the way of working and respectfully challenging the normLead on customer demand escalations and communicate route to delivery plans on a bi-weekly basisLiaise with colleagues in the wider RMMV (UK and EU) team on a regular basis sharing best practice, identifying opportunities for procedural improvement and providing materiel advice as required.Resolve, track & monitor quality issues affecting the supply of parts to the customer to reduce quality escapesUndertake any other reasonable tasks as may be requiredDesirable Behaviours:A can-do attitude with a willingness to learn new systems and processes.A self driven attitude to in improve workflow efficiencies or customer-facing service outcomes.Ability to build strong working relationships with internal teams, including commercial and engineering functions, as well as external stakeholders such as suppliers and the UK MoD.Strong interpersonal skills and a team-first mind-set.WHAT QUALIFICATIONS YOU SHOULD HAVEKey Competencies:Experience of working within defence and or logisticsExperience with SAP or similar MRP systemOutstanding organisational skills and attention-to-detailConfident and professional when dealing with the resolution of supplier issuesSkilled using MS Excel, SAPExcellent interpersonal and customer service skills,Proven track record in a continuous improvement environmentCommunication: Excellent verbal and written communication skills to effectively interact with diverse stakeholders: and be able to communicate with all levels of management and staff on day-to-day activities.Teamwork: Promote collaboration and facilitate teamwork across the organisation, within the Supply Chain team and external stakeholders.