Spare Parts Sales Specialist

FANUC UK; Coventry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Profit Share Scheme

Life Assurance

Critical Illness Insurance

Group Income Protection

Medical, Dental and Travel Insurance

25 days Annual Leave + your Birthday

Job summary

FANUC UK in Coventry is seeking an experienced Aftersales/Customer Service professional to manage spare parts quotations, orders and related processes for UK & Ireland customers using the ERP system. You will coordinate returns, repairs, invoicing, credit processing and monitor open orders to ensure on-time delivery, while expediting sales order backlog to maximise billing output.

The role requires collaboration across departments, strong communication and analytical skills, and a proactive

Qualifications

• Minimum 4 years’ experience in aftersales or a similar role.
• Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications.
• Back-office quoting experience in a technical or industrial B2B environment (desirable).
• Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable.

Responsibilities

• Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system.
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system.
• Coordinate customer returns, repairs, invoicing and credit processes via ERP.
• Proactively monitor and manage open orders to ensure on-time delivery.
• Expedite sales order backlog to maximise billing output.

Skills

Communication skills

Inquisitive mindset

Analytical skills

Collaborative

Resilient under pressure

Education

Business, Supply Chain or Engineering degree

Tools

SAP S/4HANA

JD Edwards

Microsoft 365

Job description

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• Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system.
• Process spare parts and service-related orders for UK & Ireland customers using the ERP system.
• Coordinate customer returns, repairs, invoicing and credit processes via ERP.
• Proactively monitor and manage open orders to ensure on-time delivery.
• Expedite sales order backlog to maximise billing output.

Customer Service

• Maintain and build strong relationships with our customers/suppliers to ensure satisfaction.
• Provide high-quality, responsive customer service across all forms of communication channels in line with SLA’s.

E-Store & Sales Initiatives

• Support customer engagement through the E-Store strategy.
• Assist customer onboarding to the E-Store digital platform.
• Collaborate with the European team to enhance transactional efficiency.
• Monitor local stock levels and backorders, proactively addressing shortages or risks.
• Optimise inventory levels to meet customer demands.

Process Improvement / KPI’s / General

• Drive improvements in quoting, order processing and customer service processes.
• Ensure adherence to established processes, standards and SLA’s.
• Assess and maintain clarity of SLA’s, including terms and performance timelines and compliance.
• Track and report on key aftersales performance KPI’s.
• Work collaboratively across all departments to support business objectives.
• Any other related duties, as required by the Spare Parts Manager and such other duties as are within the scope of the job purpose, the title of the post and its grading.

Your profile:

Experience & Education

• Minimum 4 years’ experience in aftersales or a similar role.
• Experience using ERP systems (ideally SAP S/4HANA & JD Edwards) & Microsoft 365 applications.
• Back-office quoting experience in a technical or industrial B2B environment (desirable).
• Qualification in Business, Supply Chain, Engineering or a related field (or equivalent experience) preferable.

Skills

• Excellent communication skills with strong commercial awareness and a customer-focused approach.
• An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively.
• Strong analytical and complex problem-solving skills.
• Effective collaborator across cross-functional teams.
• Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment.

At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes:

• Profit Share Scheme
• Life Assurance
• Critical Illness Insurance
• Group Income Protection
• Medical, Dental and Travel Insurance
• 25 days Annual Leave + your Birthday Day off

... and more!

* Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.

Requisition number: 748

Contract type: Regular

Working time model: Full time

Place of work: Office

FANUC - THE FACTORY AUTOMATION COMPANY

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