Spa Therapist - Casual hours

Coniston Hotel Ltd; Coniston Cold; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

30-Minute Paid Break

Meals on Duty

28 days annual leave incl. BH

NEST pension scheme

Spa discounts & staff benefits

Job summary

Coniston Hotel Ltd. seeks a Spa Therapist for Nàdarra Spa to deliver a range of beauty treatments to members and guests with a focus on professional, timely service and high standards.

You will contribute to achieving budgeted standards and deliver excellent customer care within a luxury spa environment. The role requires NVQ Level 3 Beauty Therapy or equivalent, a passion for customer service excellence, and the ability to work as part of a team.

Qualifications

• NVQ Level 3 Beauty Therapy or equivalent is required.
• Strong customer service ethos with a passion for exceptional care.
• High standards in treatments and customer care.
• Able to work well in a team; reliable, proactive attitude.
• Keen for personal development and learning; able to stay calm under pressure.

Responsibilities

• Provide a range of treatments to members and customers of Nàdarra Spa.
• Maintain professional, timely and efficient service to support departmental budgets and standards.

Skills

Customer service excellence

Treatment standards

Teamwork

Reliability & proactivity

Personal development

Calm under pressure

Education

NVQ Level 3 Beauty Therapy or equivalent

Tools

Spa software

Job description

All applicants must be able to provide evidence of their Right to Work in the UK.

Valid UK Driving Licence is preferred due to location.

Employee Benefits

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

• 30-Minute Paid Break
• Meals on Duty
• 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
• NEST pension scheme for all eligible employees.
• FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
• Ongoing development, training and opportunities to progress.
• Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
• Regular rewards and recognition with monthly, annual and long service awards.
• Preferential membership fees for our award-winning Nàdarra Spa.
• 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as friends and family Bedroom Rate (room only) for you or your family to enjoy.
• Uniform provided for guest-facing roles.
• FREE on-site parking.

Role Overview

To provide a range of treatments to members and customers of Nàdarra Spa ensuring they are met in a professional, timely and efficient manner to support in achieving the departmental budget and standards.

Person Specification

Essential

• A passion for customer service excellence.
• Beauty Therapy qualification NVQ Level 3 or equivalent.
• Exceptional treatment standards and customer care.
• Ability to work as part of a team.
• Reliable, efficient and pro-active.
• Keen for personal development and learning.
• Ability to work calmly under pressure.

Desirable

• Further beauty qualifications.
• Training of our spa brands.
• Knowledge and understanding of our spa brands.
• Experience of working with spa software.
• Experience of offering Hot Stone Massage/Hot Poultice treatments.
• Trained in cancer treatments.
• Trained in pregnancy treatments.