Spa Therapist

TN United Kingdom; Windermere; On-site; GBP 25,000 - 28,000; Part time

Job summary

An established industry player is seeking dedicated spa professionals to deliver exceptional treatments and customer service in a luxurious setting. This role involves performing various spa treatments, managing reservations, and ensuring a pristine environment for guests. The ideal candidate will possess strong communication skills, a goal-oriented attitude, and the ability to thrive under pressure. Join a dynamic team where your contributions will enhance the guest experience and help achieve retail targets. Enjoy a supportive work environment with opportunities for growth and development.

Benefits

Canteen

Company Events

Pension

Discounted or Free Food

Transport Benefits

On-site Parking

Qualifications

• Previous experience in a similar establishment preferred.
• Strong teamwork and communication skills are essential.
• Ability to act as First Aid Aider or Fire Warden.

Responsibilities

• Perform treatments in various spa areas to the highest standards.
• Upsell treatments and retail products to enhance guest experience.
• Maintain cleanliness and organization of spa areas.

Skills

Customer Service Skills

Teamwork

Communication Skills

Time Management

Organizational Skills

Flexibility

Ability to Work Under Pressure

Education

Relevant Treatment Qualifications

Tools

EPOS System

Job description

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Responsibilities

1. Perform treatments in Spa Space, Jetty Spa, Guests Spa Lodges, and Suites.
2. Demonstrate good knowledge of all spa treatments and products used, including ESPA and Pure Lakes.
3. Provide treatments to the highest standards, following correct protocols (training provided).
4. Conduct full consultations with guests, understanding contraindications.
5. Host spa trials and oversee guest use of spa facilities.
6. Upsell treatments and retail products to enhance guest experience and generate revenue.
7. Recognize and celebrate guests' special occasions.
8. Manage spa reservations, respond to emails promptly, and send confirmation emails.
9. Assist the Spa Manager with daily operations and report in their absence.
10. Maintain excellent time management and knowledge of Gilpin Hotel and Lake House practices.
11. Report low stock levels to the Spa Manager or deputy.
12. Keep spa areas clean, well-presented, and stocked.
13. Clean facilities and manage laundry per departmental standards.
14. Report guest issues promptly.
15. Process charges via EPOS system and PDQ.
16. Achieve retail targets set by management.
17. Unpack and store stock upon arrival.
18. Complete daily handovers and end-of-day banking.
19. Report health and safety issues and adhere to standards.
20. Assist other departments as needed.
21. Maintain a tidy, organized, and safe work environment.
22. Present a professional appearance, with long hair tied back and good personal hygiene.

Qualifications

1. Previous experience in a similar establishment preferred.
2. Relevant treatment qualifications.
3. Experience in face-to-face guest interactions essential.
4. Strong teamwork and communication skills.
5. Flexibility to work weekends and holidays.
6. Exceptional customer service and listening skills.
7. Ability to work under pressure and independently.
8. Excellent organizational skills.
9. Motivated with a goal-oriented attitude.
10. Willingness to undertake additional duties.
11. Good health and fitness for the role.
12. Ability to act as First Aid Aider or Fire Warden.

Additional Information

Salary: £ to £ per hours (approx. £25,480 to £27,560, pro rata)

Gratuities are allocated based on development tiers, averaging from £240 to £550 per month, pro rata.

Plus retail sales commission.

Hours: 40 hours/week, part-time options available.

• Canteen
• Company events
• Pension
• Discounted or free food
• Transport benefits
• On-site parking

Relocation assistance may be available. Staff transport provided free between staff housing and hotel.