Room Attendant

Artemis Hotels Management Limited; Hinckley; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Excellent ongoing support, training &

28 days holiday including Bank Hols

Stakeholder Pension entitlement

Discounted hotel room rates for you, +

Job summary

Sketchley Grange Hotel & Spa in Hinckley is seeking a Room Attendant to maintain immaculate guest rooms and deliver a memorable stay. You will clean and service rooms, restock amenities and prepare spaces for guests’ arrival.

You will greet guests, handle requests, and work as part of a team across hotel departments to ensure high standards of cleanliness and service. Flexibility for shifts and weekends is required.

Qualifications

• Flexible and team-minded with a can-do attitude.
• Willingness to work shifts and weekends.
• Reliability, endurance and high motivation for guest service.
• Independent and organized approach to tasks.
• Passion for the profession and attention to detail.

Responsibilities

• Clean and service assigned rooms according to standards and procedures.
• Greet and acknowledge guests to deliver a great experience.
• Notify Supervisor when service is complete so rooms can be sold or occupied.
• Report guest requests or maintenance requirements promptly.
• Respond to guest complaints and take actions to ensure satisfaction.
• Work with other departments to ensure quality and service.
• May assist with deep cleaning and turndown duties.

Skills

Flexible

Team-minded

Shift work

Weekend work

Reliability

Independent

Organized

Attention to detail

Motivation

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

It’s the moment that guests walk into the Hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies.
• Greet and acknowledge guests wherever possible to deliver a great customer experience.
• Notify your Supervisor when service is complete so rooms may be sold or occupied.
• Report any guest requests or room maintenance requirements immediately.
• Respond to guest complaints, special requests and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping,
• Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects and may have turndown duties.
• Any other tasks as assigned by your Line Manager.

Key Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty