Spa Therapist

Four Seasons Hotels Limited; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Wellness Days

Life Insurance while on duty

Discounted gym membership

Complimentary nights at Four Seasons

Job summary

Four Seasons Hotel London at Tower Bridge is seeking a Spa Therapist on a 32-hour week contract. You will deliver a variety of luxurious face and body treatments with a focus on guest care, wellbeing, and tailored experiences.

Join a world-class spa team delivering exceptional service in a landmark city location. You will work within a boutique luxury setting, upholding Five-Star standards, and benefit from extensive training and career development opportunities within the Four Seasons

Qualifications

• Recognised beauty therapy or massage qualification.
• Experience in a luxury spa, hotel spa or premium wellness environment.
• Excellent guest care and five-star service standards.

Responsibilities

• Provide a range of face and body treatments in line with Four Seasons standards.
• Tailor experiences to meet guest preferences and needs.
• Maintain high standards of cleanliness, safety and presentation.
• Support the spa team to create a calm, welcoming atmosphere.
• Maintain accurate guest records and treatment notes.

Skills

Communication skills

Interpersonal skills

Guest care

Hospitality mindset

Education

NVQ Level 3 or equivalent in Beauty Therapy

CIDESCO / CIBTAC / ITEC / VTCT or equivalent

City & Guilds / HND or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse),Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Spa Therapist (32 Hours)

Four Seasons Hotel London at Tower Bridge

At Four Seasons, wellness is about more than treatments. It is about creating meaningful experiences that help guests relax, restore, and reconnect. Our Spa team delivers exceptional care through expertise, attention to detail, and genuine hospitality.

Four Seasons Hotel London at Tower Bridge is seeking a Spa Therapist to join our award winning Spa team on a 32 hour per week contract.

About the Spa

Located at the heart of Four Seasons Hotel London at Tower Bridge, our Spa is a luxury wellness destination designed around the historic architecture of the building. Combining elegant surroundings with world class facilities and personalised treatments, the Spa offers guests a sanctuary in the heart of the City.

Our treatment menu focuses on effective, results driven therapies that promote wellbeing, balance, and relaxation, delivered by a team of passionate specialists committed to exceptional service.

The role

As a Spa Therapist, you will provide a variety of treatments in line with Four Seasons standards, tailoring each experience to meet the individual needs and preferences of our guests.

You will be responsible for delivering consistently exceptional treatments while creating a warm, welcoming, and relaxing environment. This role is ideal for a therapist who is passionate about wellness, guest care, and developing their career within a luxury spa environment.

What you will do

• Deliver a range of face and body treatments in accordance with Four Seasons protocols


• Consult with guests and personalise treatments based on their needs and preferences


• Maintain exceptional guest care before, during, and after treatments


• Build strong product and treatment knowledge to confidently recommend retail products and services


• Prepare treatment rooms and maintain high standards of cleanliness and presentation


• Support the Spa team in creating a calm and welcoming atmosphere


• Maintain accurate guest records and treatment notes


• Uphold all health, safety, and hygiene standards

What we are looking for

• Recognised beauty therapy or massage qualification such as NVQ Level 3, CIDESCO, CIBTAC, ITEC, VTCT, City & Guilds, HND, or equivalent


• Previous experience within a luxury spa, hotel spa, or premium wellness environment


• Excellent understanding of guest care and five star treatment standards


• Genuine interest in holistic therapies and wellbeing


• Strong communication and interpersonal skills


• Excellent attention to detail and organisational ability


• Professional presentation and a passion for hospitality


• Ability to work effectively as part of a dedicated team


• Good spoken and written English


• Strong customer service skills and the ability to remain calm under pressure


• Right to Work in the UK


• Applicants eligible under the UK Youth Mobility Scheme are welcome to apply if they independently meet the visa requirements.

What to expect

• 32 hour per week contract


• Four shifts per week based on business needs


• Flexibility required across weekdays, weekends, evenings, and public holidays

What we offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

• £40,000 annual pay inclusive of base salary and treatment commission


• Structured 32 hour working week


• Excellent training and clearly defined career development pathways


• Strong internal progression opportunities across London and the global Four Seasons portfolio


• Holiday entitlement increasing with service up to 33 days


• Up to two paid Wellness Days per year


• Company Sick Pay, increasing with service


• Life insurance while on duty


• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties


• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests


• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day


• Discounted gym membership with City's Leonardo Hotel


• Bupa Dental Cover and MediCash healthcare plans available


• Enhanced maternity and paternity pay


• Uniform with complimentary professional dry cleaning from day one


• Season Ticket Loan and Cycle to Work scheme available from day one


• Access to Wagestream for greater pay flexibility and discounts


• Employee recognition programmes including monthly awards and events


• Annual themed team events plus regular social, charitable and sporting activities

Join our Spa team

If you are passionate about wellness, committed to delivering exceptional guest experiences, and looking to develop your career within a luxury spa environment, we would love to hear from you.

We look forward to receiving your application.