Tower Host (Sales) Deputy Team Leader

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an iconic historic venue as a Deputy Team Leader in the Tower Host management team. This role offers a unique opportunity to lead a passionate team, ensuring exceptional customer experiences at one of the most famous landmarks. You will be responsible for motivating your team, enhancing service quality, and maintaining smooth operations. If you thrive in a dynamic environment and possess strong leadership and communication skills, this is the perfect chance to make a significant impact while working in a truly remarkable setting.

Benefits

Enhanced holiday entitlement

Generous Employers Pension Contributions (up to 11%)

Annual Pay reviews

Critical Illness Cover & Life Assurance

Family friendly policies and benefits

Staff discounts and membership to all palaces

Qualifications

• Proven record of providing excellent customer service.
• Experience in supervising or leading a team.

Responsibilities

• Lead and motivate a Tower Host team to provide excellent customer service.
• Support the smooth day-to-day running of the department.

Skills

Customer Service

Leadership

Communication

Problem Solving

Retail Experience

Job description

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Tower Host (Sales) Deputy Team Leader, London

Client: History Royal Palaces

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 9f1e8279bafb

Job Views: 4

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

About the role

Are you an experienced leader and customer service professional? Do you have retail experience? Do you enjoy working in a busy environment, where every day is different?

Imagine doing this in a unique setting, at one of the most iconic historic venues - The Tower of London.

Historic Royal Palaces is a well-established charity looking after six of the most wonderful Palaces in the world, putting the Visitor at the heart of everything we do. The Tower is staffed by a team of people passionate about telling its story and keeping its history alive. Our ticket and retail sales are key to funding our work to preserve the sites in our care, and continuing to provide our visitors with truly unforgettable experiences.

We have an exciting opportunity for an individual to join our Tower Host management team as a Deputy Team Leader. Reporting to a Team Leader, you will play an important role in supporting your team.

You will be responsible for leading and motivating a Tower Host team, trained and coached to the highest level of customer service, and you will help support the smooth day-to-day running of the department. Excellent people skills are essential, in addition to a proven record of providing excellent customer service and the ability to use your initiative.

Benefits include:

• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces

Excellent communication, influencing skills, and a passion for customer service are essential in this role. You will be used to multi-tasking and working in a busy environment, as well as working both cooperatively and independently. This is a varied role, and you will need to be organized, solution-oriented, and motivated.

You will have the ability to communicate in a clear, persuasive manner with both internal and external customers and to develop good working interdepartmental relationships, as well as working across the Tower Host management team, in different areas at times.

Experience of supervising or leading a team is essential.

To apply, please submit your CV online.