Document Services Manager

www.nationalmuseums.org.uk - Jobboard; Greater London; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Document Services Manager to lead a dedicated team in maintaining and delivering essential services for a rich collection of national documents. This full-time role offers a vibrant work environment in beautiful Kew, just minutes from public transport. The ideal candidate will excel in team management, possess excellent communication skills, and thrive under pressure. With a range of benefits, including a Civil Service Pension and access to an on-site gym, this position is perfect for those looking to make a significant impact in a collaborative setting.

Benefits

Civil Service Pension

Discounts at local businesses

Wellbeing resources

On-site gym

Restaurant

Staff bar

Qualifications

• Experience in managing and developing customer-facing teams.
• Ability to motivate others and work under pressure.

Responsibilities

• Oversee operations and manage a team of up to eight staff members.
• Collaborate with other managers to deliver services to visitors.

Skills

Team Management

Communication Skills

Organizational Skills

IT Literacy (Microsoft Office)

Interpersonal Skills

Pressure Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Details:

Location: Kew, Richmond

Category: Administration
Front of house/visitor services

Salary: £28,337

Contract type: Contract Permanent

Hours: Full time

Telephone: [phone]

Document Services Manager

We are seeking a Document Services Manager to oversee operations at one of our repositories or related areas, and to line manage a team of up to eight staff members. The ideal candidate will have the potential for team management and development, or demonstrable experience in such roles.

As a custodian of over 1000 years of iconic national documents, the successful applicant will be highly motivated, able to remain calm under pressure, and experienced in delivering to deadlines. They will also be a team player with excellent interpersonal skills and a methodical approach.

The role involves working collaboratively with other repository managers in a busy environment to deliver essential services to approximately 37,000 annual visitors to the reading room.

Join us in beautiful Kew, just 10 minutes’ walk from Overground and Underground stations. Benefits include a Civil Service Pension, discounts at local businesses, wellbeing resources, an on-site gym, restaurant, and staff bar.

This is an onsite role with a standard schedule of Monday to Friday, plus overtime every third Saturday. Every six weeks, there will be later start times (e.g., 11am-7pm) on Tuesdays and Thursdays. The position is full-time, but requests for part-time, flexible working, or job sharing will be considered based on operational needs.

How to apply:

Internal applicants: Please apply via your employee Workday account, not through the link on this page.

External applicants: Submit your application using the link at the bottom of this advert.

You will need to provide details of your work experience and a personal statement (up to 1200 words). In this statement, explain how you meet the essential criteria, using examples from paid work, education, volunteering, or other experiences. Selection will be based largely on this information.

We acknowledge the use of AI or other resources in applications, but all information must be accurate, truthful, and original, reflecting your own knowledge and skills.

Essential criteria:

• Potential for managing and developing a demand-led customer-facing team
• Excellent communication and interpersonal skills
• Proven ability to work under pressure and meet deadlines
• High level of self-motivation and attention to detail, with the ability to motivate others
• Organisational and resource management skills (e.g., allocating team time to ensure tasks are completed)
• Strong coordination and liaison skills with colleagues across teams and departments
• IT literacy (proficient in Microsoft Office: Word, Excel, PowerPoint)

Location: National Museum Directors' Council, Tate Britain, Millbank, London SW1P 4RG.