Spa Supervisor: Elevate Guest Experience & Operations

THE PIG; Barnsley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff stays

Free B&B

Discount on meals

Annual leave

Cost price goods

GP access

Learning & development

Vouchers

Job summary

The Pig in the Cotswolds/Spa at Barnsley is seeking a Spa Supervisor to lead daily spa operations and deliver exceptional guest experiences. You will supervise the team, oversee bookings, and ensure safety and SOP compliance across front and back‑of‑house activities.

We offer staff benefits including free B&B stays, food and drink discounts, annual leave up to 33 days, and access to wellbeing and development programs. Join a dynamic, guest‑centric hospitality group.

Qualifications

• Experience supervising in a Spa, wellness or luxury hospitality environment.
• Excellent communication and organisational skills.
• Confident using booking and point-of-sale systems.
• Flexible hours including weekends and public holidays.

Responsibilities

• Oversee the daily operation of the Spa during each shift.
• Deliver and champion an exceptional guest experience at every touchpoint.
• Act as shift lead, guiding the Spa team and directing daily operations.
• Open and close the Spa in line with SOPs and operational requirements.
• Support onboarding and training of new team members.
• Ensure wellbeing of the team and maintain a positive work environment.
• Assist the Spa Manager with daily briefings and team communication.
• Ensure Health & Safety compliance and SOP adherence.
• Lead front‑of‑house and back‑of‑house operations, including bookings and payments.
• Support stock control and merchandising within the retail area.
• Maintain presentation standards across all Spa facilities.
• Lead by example with professionalism and hands‑on service.

Skills

Spa supervisory experience

Guest experience

Communication skills

Booking/POS systems

Tools

Booking software

Job description

The Pig in the Cotswolds/Spa at Barnsley is seeking a Spa Supervisor to lead daily spa operations and deliver exceptional guest experiences. You will supervise the team, oversee bookings, and ensure safety and SOP compliance across front and back‑of‑house activities.

We offer staff benefits including free B&B stays, food and drink discounts, annual leave up to 33 days, and access to wellbeing and development programs. Join a dynamic, guest‑centric hospitality group.