Spa Supervisor

Stanley House Hotel and Spa; Blackburn; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Bed & Breakfast stays – £50

Food & beverage discount 50%

Employee assistance programme

Hapi discounts platform

Long service awards

Recognition awards

Additional annual leave with service

Training and development opportunities

Job summary

Stanley House Hotel & Spa in Mellor, Lancashire, invites applications for a Spa Supervisor. The role supports day-to-day spa operations, leads by example to deliver exceptional guest experiences and assists with supervising the spa team during shifts.

You’ll help maintain high standards across treatments, facilities and guest areas, welcome guests, respond to enquiries, and support onboarding. Join a boutique, award-winning property with strong wellbeing offerings.

Qualifications

• Experience in spa, wellness, leisure or hospitality is required.
• Supervisory experience is desirable but not essential.
• Commitment to delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Ability to motivate and support colleagues.
• Good organisational and problem-solving abilities.
• Professional, positive and guest-focused approach.
• Willingness to support different spa areas.

Responsibilities

• Support the day-to-day operation of the spa and wellness facilities.
• Lead by example to deliver exceptional guest experiences.
• Assist with supervising spa team members during shifts.
• Maintain high standards across treatments, facilities and guest areas.
• Welcome guests, handle enquiries and support the guest journey.
• Assist with training and onboarding of new team members.
• Promote spa services, treatments and retail products.
• Monitor guest feedback and implement improvements where needed.
• Ensure compliance with health and safety, company and spa standards.
• Create a positive and engaging environment for guests and colleagues.

Skills

Spa/wellness industry experience

Guest service focus

Team leadership

Communication skills

Organisational ability

Problem-solving

Job description

Spa Supervisor - 32 Hours per week

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first‑class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world‑class spa, Stanley House is truly a hotel like no other.

Join Our Team

We're looking for a passionate and motivated Spa Supervisor to support the day‑to‑day operation of our spa, helping to create exceptional experiences for every guest.

This is a hands‑on role where you'll support the spa team, maintain high standards across the facility and help ensure guests enjoy a welcoming, relaxing and memorable visit.

If you're passionate about wellbeing, enjoy supporting others and take pride in delivering outstanding service, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Team Member recognition awards

• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days

• Training and development opportunities

What You’ll Be Doing

• Support the day‑to‑day operation of the spa and wellness facilities

• Lead by example to deliver exceptional guest experiences

• Assist with supervising and supporting spa team members during shifts

• Help maintain high standards across treatments, facilities and guest areas

• Welcome guests, respond to enquiries and support the guest journey throughout their visit

• Assist with the training and onboarding of new team members

• Support the promotion of spa services, treatments and retail products

• Monitor guest feedback and help implement improvements where required

• Ensure compliance with health and safety, company and spa standards

• Help create a positive and engaging environment for guests and colleagues

What We’re Looking For

• Previous experience in a spa, wellness, leisure or hospitality role

• Supervisory experience is desirable but not essential

• Passion for delivering exceptional guest experiences

• Strong communication and interpersonal skills

• Ability to support and motivate others

• Good organisational and problem‑solving abilities

• Professional, positive and guest‑focused approach

• Flexible and willing to support different areas of the spa operation

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people‑first approach. We build strong teams, create memorable guest experiences and deliver long‑term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.