Spa Supervisor

THE PIG; Cirencester; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Staff stays free B&B

35% discount on food, beverages & 

Treatments

Annual holiday increase

Take-home goods at cost

Help@Hand GP/Physiotherapy access

Learning & development courses

Anniversary vouchers

Job summary

THE PIG-in the Cotswolds in Barnsley is seeking a Spa Supervisor to lead daily operations, ensure safety and high service standards across front-of-house and back-of-house during each shift.

You will support the Spa Manager, train new team members, deliver exceptional guest experiences, manage bookings and payments, and uphold Health & Safety and SOPs.

Qualifications

• Spa Supervisor with previous supervisory experience in a Spa, wellness or luxury hospitality setting.
• Strong communication, organisational and problem-solving skills.
• Passion for delivering exceptional guest experiences with high attention to detail.
• Confident using booking and POS systems; flexible for weekends/holidays.

Responsibilities

• Oversee daily Spa operations; ensure smooth shift execution.
• Deliver and champion exceptional guest experiences.
• Act as shift lead; provide direction to the Spa team.
• Open/close the Spa per operational needs.
• Onboard and train new team members.
• Support team wellbeing and positive working environment.
• Assist Spa Manager with briefings and cross-team communication.
• Ensure Health & Safety and SOP compliance.
• Lead front-of-house and back-of-house operations, including bookings, payments, and reception standards.
• Support stock control and merchandising in the retail area.
• Maintain presentation standards across Spa facilities.
• Lead by example with professionalism and hands-on service.

Skills

Supervisory experience

Communication

Organisational skills

Problem solving

Guest experience

Booking systems

POS systems

Flexibility

Tools

Booking systems

Point-of-Sale (POS)

Job description

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

Salary: £14 per hour (OTE £15.10 per hour, including tronc).

Hours: 32 hours per week, over 4 days

The Fieldhouse Spa offers guests a holistic and relaxing environment where wellbeing, exceptional service and attention to detail come together. As Spa Supervisor, you will play a key role in ensuring our guests receive an outstanding experience, whilst supporting the wider Spa team to deliver consistently high standards throughout every shift.

The Role:

As Spa Supervisor you will form a key part of the day-to-day operation of the Spa acting as the shift lead, supporting the team and ensuring the Spa operates safely, efficiently and in line with Fieldhouse standards.

Responsibilities include, but not limited to:

• Oversee the daily operation of the Spa, ensuring each shift runs smoothly and efficiently.
• Deliver and champion an exceptional guest experience at every touchpoint.
• Act as shift lead, providing direction, support and guidance to the Spa team throughout the day.
• Open and close the Spa in line with operational requirements.
• Support the onboarding and training of new team members, helping them successfully integrate into the business.
• Ensure the wellbeing of the team throughout each shift, creating a positive and supportive working environment.
• Assist the Spa Manager with daily briefings and effective communication across the team.
• Ensure all operations comply with Health & Safety legislation and Fieldhouse Standard Operating Procedures (SOPs).
• Lead both front-of-house and back-of-house operations, including guest arrivals, bookings, scheduling, payments and daily reception standards.
• Support stock control and merchandising within the retail area.
• Maintain exceptional presentation standards across all Spa facilities.
• Lead by example, demonstrating professionalism, positivity and a hands-on approach to service delivery.

Skills & Experience:

We are seeking a Spa Supervisor with previous supervisory experience within a Spa, wellness or luxury hospitality environment. You will be confident in leading and supporting a team, with excellent communication, organisational and problem-solving skills. A passion for delivering exceptional guest experiences, strong attention to detail and the ability to maintain high operational standards are essential. You will be confident using booking and point-of-sale systems and have a flexible approach to working hours, including weekends and public holidays.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.