Spa Supervisor

THE PIG; Barnsley; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Staff stays

Free B&B

Discount on meals

Annual leave

Cost price goods

GP access

Learning & development

Vouchers

Job summary

The Pig in the Cotswolds/Spa at Barnsley is seeking a Spa Supervisor to lead daily spa operations and deliver exceptional guest experiences. You will supervise the team, oversee bookings, and ensure safety and SOP compliance across front and back‑of‑house activities.

We offer staff benefits including free B&B stays, food and drink discounts, annual leave up to 33 days, and access to wellbeing and development programs. Join a dynamic, guest‑centric hospitality group.

Qualifications

• Experience supervising in a Spa, wellness or luxury hospitality environment.
• Excellent communication and organisational skills.
• Confident using booking and point-of-sale systems.
• Flexible hours including weekends and public holidays.

Responsibilities

• Oversee the daily operation of the Spa during each shift.
• Deliver and champion an exceptional guest experience at every touchpoint.
• Act as shift lead, guiding the Spa team and directing daily operations.
• Open and close the Spa in line with SOPs and operational requirements.
• Support onboarding and training of new team members.
• Ensure wellbeing of the team and maintain a positive work environment.
• Assist the Spa Manager with daily briefings and team communication.
• Ensure Health & Safety compliance and SOP adherence.
• Lead front‑of‑house and back‑of‑house operations, including bookings and payments.
• Support stock control and merchandising within the retail area.
• Maintain presentation standards across all Spa facilities.
• Lead by example with professionalism and hands‑on service.

Skills

Spa supervisory experience

Guest experience

Communication skills

Booking/POS systems

Tools

Booking software

Job description

Location: THE PIG-in the Cotswolds, Barnsley, GL7 5EE

Salary: £14 per hour (OTE £15.10 per hour, including tronc).

Hours: 32 hours per week, over 4 days

The Fieldhouse Spa offers guests a holistic and relaxing environment where wellbeing, exceptional service and attention to detail come together. As Spa Supervisor, you will play a key role in ensuring our guests receive an outstanding experience, whilst supporting the wider Spa team to deliver consistently high standards throughout every shift.

The Role:

As Spa Supervisor you will form a key part of the day-to-day operation of the Spa acting as the shift lead, supporting the team and ensuring the Spa operates safely, efficiently and in line with Fieldhouse standards.

Responsibilities include, but not limited to:

• Oversee the daily operation of the Spa, ensuring each shift runs smoothly and efficiently.
• Deliver and champion an exceptional guest experience at every touchpoint.
• Act as shift lead, providing direction, support and guidance to the Spa team throughout the day.
• Open and close the Spa in line with operational requirements.
• Support the onboarding and training of new team members, helping them successfully integrate into the business.
• Ensure the wellbeing of the team throughout each shift, creating a positive and supportive working environment.
• Assist the Spa Manager with daily briefings and effective communication across the team.
• Ensure all operations comply with Health & Safety legislation and Fieldhouse Standard Operating Procedures (SOPs).
• Lead both front-of-house and back-of-house operations, including guest arrivals, bookings, scheduling, payments and daily reception standards.
• Support stock control and merchandising within the retail area.
• Maintain exceptional presentation standards across all Spa facilities.
• Lead by example, demonstrating professionalism, positivity and a hands-on approach to service delivery.

Skills & Experience:

We are seeking a Spa Supervisor with previous supervisory experience within a Spa, wellness or luxury hospitality environment. You will be confident in leading and supporting a team, with excellent communication, organisational and problem‑solving skills. A passion for delivering exceptional guest experiences, strong attention to detail and the ability to maintain high operational standards are essential. You will be confident using booking and point-of-sale systems and have a flexible approach to working hours, including weekends and public holidays.

We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different:

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.