Spa Receptionist

Harbour Hotels Group; Guildford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Harbour Hotels Group is offering a superb full-time Spa Receptionist role at Guildford Harbour Hotel and Spa, located in the heart of Guildford. You will welcome guests and members to the spa, take bookings, upsell treatments and spa products, perform show rounds, cash up and handle day-to-day spa reception duties.

We are seeking a friendly, outgoing personality with a passion for service excellence. Knowledge of spa reservations systems is advantageous but training will be provided.

Qualifications

• Experience in spa reservations is advantageous but not essential.
• Full training will be provided.

Responsibilities

• Welcome guests and members to the spa and manage check-in.
• Take spa bookings and upsell treatments and products.
• Show guests around and handle cashing up and daily spa reception duties.

Skills

Customer service

Upselling

Cash handling

Communication

Tools

Spa reservations system

Job description

The role…

We have a superb opportunity for a full time Spa Receptionist to join the team.

As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties.

You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.

Weekends required, shifts 5:30am-2pm or 1pm-9.30pm

Who We Are…

Harbour Hotels are a collection of prestigious hotels nested in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

Guildford Harbour Hotel and Spa, has a prime position in the heart of the town, and is Guildford most centrally located hotel, perfect for business or leisure.

This 183 bedroom hotel features two stylish restaurants. Harbour Hotels signature and award winning seafood restaurant, The Jetty and HarBAR, all day dining at it’s best. You’ll also find the vibrant Long bar and Long Bar Late serving and array of delicious cocktails, wines, spirits and beer as well as tasty lite bites. Perfect for that impromptu after work drink or night out. When the sun is shining head outside for a spot of alfresco dining on the terrace. This luxury 4* hotel, is also home to a state of the art gym and indulgent HarSPA, offering an array of treatments and spa day experiences.

Guildford has been voted the 'luxury shopping capital of the UK' and the hotel is located in the center of the city, moments from its cobbled high-street, boasting an array of designer and boutique shops. Guildford Cathedral, Guildford House Gallery, the historic Guildhall and Guildford Castle, offering beautiful 360 degree panoramic views of the surrounding countryside, are also on its doorstep, with enough to keep you busy for the entirety of your trip.

Guildford Harbour Hotel and Spa combines luxury and comfort with style, making it the ideal choice for corporate guests, or a relaxing few days away.

What’s In It For You…

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas
• Enjoy 25% discount on food and drink in our 16 buzzy bars and destination restaurants

Health & Wellbeing

• Mental health and wellbeing support, for you and your immediate family
• 24/7 GP services, for you and your immediate family
• Bespoke nutrition & fitness advice for all Crew
• Group Life Cover

Reward & Recognition

• Group and hotel based incentive schemes
• Opportunity to attend our annual black tie Harbour Heroes awards

Development

• Excellent progression opportunities within Harbour Hotels
• Individual and bespoke career and progression pathways
• Unique on-the-job training and development with an opportunity for internal promotions within the group

The usual bits

• Meals included whilst on duty
• Competitive salary across all roles
• Sophisticated & unique uniforms designed for Harbour Hotels

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.