Spa Receptionist - Stratford-upon-Avon

Bannatyne Group; Stratford-upon-Avon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave

Job summary

Bannatyne Group is seeking a welcoming Spa Receptionist to be the first point of contact for guests, ensuring a warm, professional greeting and a smooth start to their spa experience.

You will manage bookings, handle inquiries about services and products, process payments, and support promotion of spa offerings while maintaining a clean and inviting reception area.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport, build trust and demonstrate credibility.
• Flexible hours including weekends and holidays.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments for a smooth scheduling process.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Promote spa services, special offers and retail products.
• Keep the reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.

Skills

Interpersonal skills

Customer service

Organisational skills

Communication skills

Tools

Booking systems

Basic computer skills

Job description

Why Bannatyne?

Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you'll be the first point of contact for our guests, setting the tone for their entire experience. You'll work in a serene environment, surrounded by a team dedicated to making a difference in people's lives. Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry.
• It would also be beneficial if you were proficient in using booking systems and basic computer skills.