Front of House Assistant

Bannatyne; West of England; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Complimentary lunch

Flexible schedule

28 days annual leave

Free gym membership

Gym membership for another person

Spa discount 30%

Spa goods 20% Elemis

Discounted meals and beverages 50%

Career & Personal Development training

Mental Health & EAP

Length of Service Awards

Staff awards & bonuses

Discounted entertainment & shopping

Descripción de la vacante

Bannatyne in Bristol is seeking a Front of House Assistant to greet guests and manage front desk duties in a wellness-focused environment. You will handle emails, calls and in-person queries, and ensure a friendly, efficient welcome for guests.

Ongoing responsibilities include managing spa bookings and payments, promoting services and products, and maintaining a welcoming reception area. Flexible hours, generous perks, and a supportive team await in this role.

Formación

• Warm personality and customer-focused attitude.
• Passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• Ability to establish rapport and build trust.

Responsabilidades

• Greet and welcome guests with a friendly, professional demeanour.
• Deal with emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks where site has a cafe bar.
• Manage spa bookings and appointments for smooth scheduling.
• Handle guest inquiries about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promotion of spa services and retail products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff for seamless service delivery.
• Log all site visitors including contractors and guest passes.
• Undertake required training for the role.

Descripción del empleo

Job Title

Front of House Assistant

Hours

1x 16 hours & 1x 24 hours positions available

Rate of Pay

£13.40 per hour

Location

Bristol

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.