Spa Receptionist

Bannatyne Group; Bury St Edmunds; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

28 days annual leave increases withTen

Discounted Spa Treatments - 30%

Discounted Spa Goods - 20% ELEMIS

Discounted Meals and Beverages - 50%

Career & Personal Development training

Mental Health, Well-Being and EAP

Length of Service Awards

Staff Awards and Bonuses

Job summary

Bannatyne Group is seeking a welcoming Spa Receptionist to join our team in the wellness-focused environment. You will greet guests, manage bookings, answer inquiries, and support the reception with smooth operations.

The role emphasizes excellent customer service, organization, and the ability to multitask in a busy spa setting while maintaining a warm and professional demeanor.

Qualifications

• Experience in receptionist or customer service role, preferably in spa or hospitality industry.
• Proficient in using booking systems and basic computer skills.
• Must have strong interpersonal and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• A genuine passion for health, wellness and customer service.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage spa bookings and appointments to ensure smooth scheduling.
• Handle guest inquiries with information on spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with promotion of spa services, special offers and retail products.
• Keep reception area clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.

Skills

Guest service

Interpersonal skills

Organisation

Multitasking

Customer focus

Cash handling

Flexibility

Tools

Booking systems

Cash register / POS

Job description

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you're ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

Have strong interpersonal and communications skills and a customer focused attitude.

A genuine passion for health, wellness and customer service.

Excellent organisational skills and multitasking abilities.

The ability to establish rapport, build trust and demonstrate credibility.

Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.