Spa Beauty Receptionist

Bannatyne; Bury St Edmunds; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free gym membership

Lunch or breakfast (B-Fed)

Flexible schedule

28 days annual leave

Discounted spa treatments - 30%

Discounted spa goods - 20%

Discounted meals and beverages - 50%

Career & Personal Development

Mental Health & Well-Being

Length of Service Awards

Staff Awards and Bonuses

Discounted entertainment and shopping

Job summary

Bannatyne is seeking a Spa Receptionist in Bury St Edmunds to greet guests, manage bookings, and process payments with a friendly, professional presence. The role supports seamless service delivery in a wellness-focused environment.

The ideal candidate will have strong customer service skills, the ability to multitask, and experience with booking systems. A flexible schedule, including weekends, is available in a supportive team setting.

Qualifications

• Previous receptionist or customer service experience preferred in spa or hospitality.
• Proficient with booking systems and basic computer skills.
• Strong interpersonal and communication skills with a customer-focused attitude.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Manage spa bookings and appointments, ensuring smooth scheduling.
• Answer guest inquiries about services, treatments, and products.
• Process payments and maintain the reception area.
• Promote spa services and retail products.
• Keep reception area clean and inviting; coordinate with therapists.

Skills

Interpersonal skills

Customer service

Organization

Multitasking

Communication skills

Tools

Booking systems

Computer literacy

Job description

Job Title : Spa Receptionist
Hours : 16 per week
Rate of Pay : £12.71 per hour
Location : Bury St Edmunds

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Spa Receptionist:

• Greet and welcome guests with a friendly and professional demeanour.
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?
Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.