Spa Receptionist, Pre-Opening - The St. Regis London

St. Regis Hotels & Resorts; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Enhanced pension

Life assurance

Company sick pay

Additional holiday allowance

Wellbeing initiatives

Job summary

St. Regis Hotels & Resorts is seeking a Spa Receptionist in London to create a luxurious guest experience from enquiry to departure. In this role, you will manage reservations, guide guests through their spa journey, and ensure exceptional service delivery.

The ideal candidate must have experience in luxury hospitality and excellent communication skills, with a passion for wellness and refined service. Join us to contribute to memorable experiences at our prestigious hotel.

Qualifications

• Experience in a luxury hospitality environment is essential.
• Must be able to deliver personalised guest care.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Deliver an exceptional arrival experience for guests.
• Manage spa reservations and guest communications.
• Guide guests through their spa journey with knowledgeable recommendations.

Skills

Experience in luxury hospitality, spa reception, or guest‑facing service

Excellent interpersonal and communication skills

Strong organisational skills and attention to detail

Collaborative spirit

Passion for wellness and luxury service

Job description

Additional Information

Job Number: 26065432
Job Category: Spa
Location: 37 Conduit Street, London, W1S 2YF
Schedule: Full Time
Located Remotely?: N
Position Type: Non-Management

About the Role

As a Spa Receptionist, you will curate a seamless and intuitive guest journey from enquiry through departure, ensuring every interaction reflects the elegance and serenity of our brand. This key role requires a polished, guest‑focused professional with a passion for luxury wellness, refined service, and the art of creating memorable experiences.

Key Responsibilities

• Deliver an exceptional arrival experience, greeting guests with warmth, poise, and a personalised approach
• Manage spa reservations, including scheduling, confirmations and guest communications
• Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings
• Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery
• Handle payments and transactions with accuracy, discretion and professionalism
• Maintain immaculate presentation of the spa reception and retail areas
• Support daily spa operations, ensuring a calm, organised and anticipatory environment
• Resolve guest concerns with empathy, confidence and a solution‑focused mindset
• Uphold brand standards, rituals and luxury service excellence
• Promote a safe, compliant and well‑maintained working environment
• Take a hands‑on approach to operational duties, ensuring service excellence at every touchpoint

Qualifications & Core Competencies

• Experience in luxury hospitality, spa reception, or guest‑facing service
• Natural ability to deliver personalised, anticipatory guest care
• Excellent interpersonal and communication skills with a polished, confident presence
• Strong organisational skills and attention to detail
• Calm, composed approach in high‑pressure or fast‑paced situations
• Collaborative spirit, working seamlessly with multiple departments
• Passion for wellness, luxury service and creating meaningful guest moments
• Physical capability to support operational duties as required

Benefits

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross‑department training to refine your craft and broaden your expertise
• Expert‑led development programmes
• Continuous learning through structured programmes
• Premium e‑learning platform access
• Participation in an exclusive pre‑opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant
• Food & Beverage discounts across Marriott properties
• Year‑round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated—birthdays, anniversaries, personal milestones
• Vibrant social calendar with team events and engagement activities

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our teams. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.