Spa Receptionist

Cambridge House, Auberge Collection; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

Cambridge House, Auberge Collection in London’s Mayfair invites a warm, professional Spa Receptionist to welcome guests at Baeden House. You will handle reservations, explain treatments and ensure a seamless, personalised guest journey from enquiry to checkout.

You should have prior luxury hospitality experience, be confident with booking systems and payments, and be flexible to work evenings, weekends and bank holidays as openings unfold.

Qualifications

• Previous experience in a reception, spa, wellness or luxury hospitality environment.
• Confidence using booking systems, handling payments and maintaining accurate guest records.
• A good understanding of guest service with the ability to anticipate needs.
• Excellent attention to detail and professionalism.
• Flexibility to work evenings, weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests to Baeden House with warmth and attention, setting a restorative tone from arrival.
• Manage spa reservations, appointments and enquiries with care and precision.
• Share knowledge of treatments and products, offering recommendations.
• Maintain a calm, inviting atmosphere across reception and wellbeing spaces.
• Coordinate with team members to ensure guest preferences are respected.
• Handle payments and guest records discreetly and securely.
• Assist with opening and shaping service standards for Baeden House.

Skills

Reception experience

Spa hospitality

Guest service

Booking systems

Payments

Attention to detail

Flexibility

Right to work in the United Kingdom

Tools

Booking systems

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike. Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life. For more information: auberge.com/cambridgehouse/ Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As a Spa Receptionist at Cambridge House, you will be the welcoming face of Baeden House, our distinctive wellbeing sanctuary inspired by Britain's ancient healing traditions and the rituals of Roman bathhouses. Spanning three floors, with a beautiful swimming pool, bathhouse, treatment rooms and immersive wellbeing experiences, Baeden House offers a new approach to relaxation, restoration and connection in the heart of Mayfair. With genuine warmth, intuition and a natural flair for hospitality, you will guide guests through our wellbeing offerings, manage reservations with care and ensure every visit feels personal and effortless. From the first enquiry to the final farewell, you will take pride in the thoughtful details that make each experience special. Joining us for our opening chapter, you will help bring the spirit of Baeden House to life, creating a welcoming atmosphere where guests feel truly cared for and inspired to return.

Key Responsibilities

• Welcome guests to Baeden House with genuine warmth and thoughtful attention, setting the tone for a restorative and memorable experience from the moment they arrive.
• Manage spa reservations, appointments and enquiries with care and precision, ensuring every guest journey feels seamless, personal and effortless.
• Share your knowledge of our treatments, wellness experiences and products, offering considered recommendations tailored to each guest’s interests and needs.
• Create a calm, inviting atmosphere by maintaining impeccable standards of presentation across the reception, relaxation areas and wider wellbeing spaces.
• Work closely with fellow team members to coordinate appointments, communicate guest preferences and ensure every detail is thoughtfully taken care of.
• Handle payments, bookings and guest records accurately and discreetly, maintaining the highest standards of professionalism and confidentiality.
• Contribute to the opening of Baeden House by embracing new systems, sharing ideas and helping shape the service standards that will define our guest experience.

Qualifications

• Previous experience in a reception, spa, wellness or luxury hospitality environment, with a genuine passion for creating exceptional guest experiences.
• Confidence using booking systems, handling payments and maintaining accurate guest records, with the ability to learn new systems quickly.
• A good understanding of guest service, with the ability to anticipate needs and resolve enquiries thoughtfully.
• Excellent attention to detail and a commitment to maintaining high standards of presentation, discretion and professionalism.
• Flexibility to work shifts, including evenings, weekends and bank holidays, as required.
• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge