Spa Receptionist ($16.00)

Irvine Company; Newport; On-site; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

The Irvine Company is seeking a Spa Receptionist for The Resort at Pelican Hill to provide clerical and guest services at the spa. You will greet guests, answer phones, manage reservations, and support daily operations with a professional, discreet demeanor.

Ideal candidates have strong communication, a focus on high-end service for VIP guests, and the ability to multi-task in a busy hospitality environment.

Qualifications

• Ability to communicate effectively.
• Typing speed of 40 WPM minimum.
• Experience in hotel/resort clerical roles.
• Experience serving high-profile guests with discretion.
• Strong attention to detail and multi-tasking.
• Excellent communication and organizational skills.
• Ability to collaborate with management and staff.

Responsibilities

• Greet guests, answer phones, check reservations, take messages, and handle outgoing mail.
• Process gift certificates and manage office supplies.
• Maintain daily log and communicate information to staff.
• Respond promptly to guest requests and escalate issues as needed.
• Refer complaints to management following policies.
• Follow safety procedures and hotel emergency protocols.

Skills

Effective communication

Typing 40 WPM

Multitasking

Customer service

Discretion and professionalism

Teamwork with management

Organizational skills

Second language ability

Job description

Position Summary

The Spa Receptionist is responsible for providing clerical and administrative support for the Spa. They must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities. The Spa Receptionist must maintain a professional appearance and friendly attitude toward guests other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties

• Provide full clerical support including greeting guests answering phones checking reservations taking messages making copies and processing the outgoing mail.
• Understand and follow the procedures for using credit card machines.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the reception desk.
• Update the daily log and communicate relevant information to the staff.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Project an image of friendliness professionalism and willingness to provide personalized services to guests.
• Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.
• Ensure all appropriate staff are informed of guests’ special needs and requests.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Minimum typing speed of 40 WPM.
• Previous clerical experience preferably in a hotel/resort environment.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Ability to work with management staff and other employees in a professional manner.

Compensation

• Base Pay Start Rate: $16.00
• The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

About Us

The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It's an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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