Guest Experience Concierge ($19.00)

Irvine Company; Newport; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Paid time off

401(k)

Health benefits

Job summary

The Resort at Pelican Hill seeks a Guest Experience Concierge to fulfill guests' dining, entertainment and travel requests, and to provide information about services and amenities. You’ll greet VIPs with professionalism and coordinate with departments to ensure seamless experiences.

Base pay starts at $19.00 per hour with full-time benefits including health, paid time off and a 401(k). Strong communication and discretion are essential for serving high-profile guests.

Qualifications

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Previous customer service experience preferred.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Discretion and professionalism with high-profile guests.

Responsibilities

• Review arrival schedules for return guests VIPs and dignitaries daily.
• Welcome resort guests with an emphasis on fulfilling requests following policies.
• Quote room and rate availability for current and future dates.
• Project friendliness professionalism and willingness to provide personalized services.
• Resolve guest complaints per department policies; obtain management assistance as needed.
• Properly handle room keys per policies.
• Inform appropriate departments of guests’ special needs and requests.
• Escort VIPs and return guests to rooms as requested.
• Follow procedures in hotel emergencies or safety situations.

Skills

Communication

Second language

Customer service

Job description

Guest Experience Concierge ($19.00)

Position Summary

The Concierge is responsible for assisting with the fielding and fulfilling of personal and professional requests from guests including dining entertainment and travel arrangements information about local attractions gift-buying special event and functions and providing information about the resort’s services facilities and amenities. They must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities. The Concierge must maintain a professional appearance and friendly attitude toward guests other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties

• Review all materials concerning arrival schedules for return guests VIPs and dignitaries daily events and function sheets.
• Welcome resort guests with an emphasis on fulfilling requests following special handling instructions and adhering to established policies and procedures.
• Be familiar with and accurately quote room and rate availability for current and future dates.
• Project an image of friendliness professionalism and willingness to provide personalized services to guests.
• Resolve guest complaints related to room assignment rate and/or amenity charges in accordance with department policies and procedures. Obtain management assistance as necessary.
• Properly handle room keys according to department policies and procedures.
• Ensure all appropriate departments are informed of guests’ special needs and requests.
• Assist in escorting VIPs and return guests to their rooms as requested.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Previous customer service experience preferred.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Ability to work with management staff and other employees in a professional manner.

Compensation

• Base Pay Start Rate: $19.00
• The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

About Us

The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury.

Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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