Retail Agent ($18.00)

Irvine Company; Newport; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company has a part-time Retail Agent position. The role involves greeting guests, presenting product knowledge, and guiding purchases at the resort. You will handle payments, provide facility information, and maintain a clean retail area while delivering personalized service.

The position emphasizes professionalism and guest satisfaction, with benefits commonly offered for full-time staff and an emphasis on high standards within a luxury setting.

Qualifications

Responsibilities

• Greet guests and inform them about retail products available for purchase.
• Maintain a high level of product knowledge and explain purposes, ingredients, uses, or related information.
• Process payments according to store policies for cash, room charge, or credit card.
• Provide directions and information about the resort’s facilities, services, location and hours.
• Keep retail areas clean and arrange for cleaning during operating hours.
• Respond promptly to guest requests and handle them appropriately.
• Project friendliness, professionalism, and willingness to provide personalized service to guests.
• Resolve guest complaints following departmental policies and escalate when necessary.

Job description

Retail Agent ($18.00)

Position Summary

The Retail Agent is responsible for initiating and completing sales of items and products available. They must be able to speak clearly communicate with all types of people including VIPs dignitaries and celebrities. The Retail Agent must maintain a professional appearance and friendly attitude toward guests other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties

• Greet guests of the store and ensure that they are aware of the retail products available for purchase.
• Maintain a high level of expertise on products and explain their purpose ingredients suggested uses or other related information.
• Understand and adhere to departmental sales goals. Maintain accurate sales records to establish a client base for re-sale of products and repeat business.
• Process payment utilizing proper policies and procedures for cash room charge or credit card.
• Provide directions and information to guests about the resort’s facilities services location and hours of operation.
• Ensure the cleanliness of the retail areas and arrange for cleaning when necessary during daily operating hours.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Project an image of friendliness professionalism and willingness to provide personalized services to guests.
• Resolve guest complaints in accordance with departmental policies and procedures. Obtain management assistance if necessary.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations

Compensation

• Base Pay Start Rate: $18.00
• This Position is Part Time
• The Company also offers competitive benefits for full time employees including paid time off matching 401(k) and health benefits.

About Us

The Resort at Pelican Hill is one of the world’s finest Five-Star Five-Diamond destinations offering unparalleled service and luxury. Perched upon 504 acres of unrivaled coastal beauty The Resort at Pelican Hill is a world unto itself with seven exceptional dining options 36 holes of world-class golf and the #1 Spa in California. Our employee community is comprised of hard-working dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented passionate and experienced people a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices including selection hiring promotion transfer compensation termination and training without regard to race religion color sex sexual orientation gender gender identity national origin ancestry citizenship status marital status pregnancy age medical condition genetic information military and veteran status disability or any other basis protected by federal state and local law. Reasonable accommodation is available for qualified individuals with disabilities upon request.