Spa Receptionist

Champneys; Wilmslow; On-site; Full time

Job summary

An iconic wellbeing brand seeks enthusiastic reception colleagues to enhance guest experiences at their renowned spa. In this vital role, you will ensure every guest feels welcomed and informed, managing check-ins and providing detailed knowledge of spa offerings. You will play a key part in creating memorable first impressions, showcasing the exceptional facilities and services available. Join a team that values health and wellness, and enjoy numerous benefits including discounted stays, complimentary spa days, and engaging colleague events. This is an exciting opportunity to contribute to a unique and rewarding environment.

Benefits

Health, Wellness and Wellbeing incentives

Champneys experiences

App technology for essential forms

In-house social media

Colleague events

Discounted stays

Complimentary Spa Day

50% discount on Champneys products

Discounted membership to health clubs

Free parking

Qualifications

• Strong customer service skills with a warm and welcoming demeanor.
• In-depth knowledge of spa and wellness services.

Responsibilities

• Greet guests warmly and manage the check-in process efficiently.
• Provide comprehensive knowledge of treatments and facilities.

Skills

Customer Service

Knowledge of Spa Operations

Communication Skills

Tools

App Technology

Job description

Champneys Mottram Hall

Contract: Full Time

Salary: up to £12.21 per hour

The spa operation is the very essence of our brand and as such the welcoming and knowledge that is shared with our guests and members is of great importance. When our guests arrive to our Spa they are welcomed with impressive facilities and safe in the knowledge that their Champneys experience will be one that is exceptional and like no other.

We only have one opportunity to create a first impression, make sure it counts. Our reception colleagues are knowledge resources and as such have an in-depth knowledge of the Spa, Wellbeing and Fitness operation as well as the property and the local area.

Some responsibilities include:

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack / itinerary.
• Having a full and comprehensive knowledge of resort suite and being able to support with treatment bookings, PT sessions and completing itineraries.
• Conducting facility show rounds where required to potential new members.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform