Spa Receptionist

Champneys; Tring; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Health incentives

Wellbeing programmes

Discounted stays

Spa day after probation

Free parking

Job summary

Champneys is seeking a part-time receptionist for our spa operation. The role covers greeting guests, assisting with check-in, registrations and guiding guests through the welcome pack and itinerary.

You will have knowledge of the spa, wellbeing and fitness offerings and support with treatment bookings, personal training sessions and member itineraries. Excellent guest service is essential, along with a positive, welcoming presence.

Qualifications

• Greeting guests with a warm welcome and ensuring the courteous and efficient check-in process.
• Supporting with treatment bookings, PT sessions and itineraries.
• Conducting facility show rounds to potential new members.

Responsibilities

• Greet guests and manage check-in procedures with a friendly, efficient approach.
• Assist guests with spa bookings, wellness activities and itinerary planning.
• Provide facility tours and information to prospective members.

Skills

Guest service

Registration procedures

Booking support

Product knowledge

Job description

Contract: Part Time
Salary: Up to £12.71 per hour plus gratuities

24 hours per week

The spa operation is the very essence of our brand and as such the welcoming and knowledge that is shared with our guests and members is of great importance. When our guests arrive to our Spa they are welcomed with impressive facilities and safe in the knowledge that their Champneys experience will be one that is exceptional and like no other.

We only have one opportunity to create a first impression, make sure it counts. Our reception colleagues are knowledge resources and as such have an in‑depth knowledge of the Spa, Wellbeing and Fitness operation as well as the property and the local area.

Some responsbilities include;

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking‑in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack / itinerary.
• Having a full and comprehensive knowledge of resort suite and being able to support with treatment bookings, PT sessions and completing itineraries.
• Conducting facility show rounds where required to potential new members.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].

Expected Salary (this is not sent to the employer)

Postcode

(optional) I am a diversity candidate. I am BAME or from a disadvantaged background or over 55 years old or Non‑Binary or Disabled or Non‑Heterosexual etc.
* We do not send this information with job applications.
What is BAME? | Why do we ask?