Spa Receptionist

Cairn Group; Stirling; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Stay, Relax and Recharge

Delicious Discounts

Spa Discounts

Retail, Cinema & Fun Discounts

Rise with Us

Superstar Awards

Recommend a Friend

24/7 Support

Pension Scheme

Year-Round Incentives

Bereavement Leave

Job summary

Cairn Group is seeking a welcoming Spa Receptionist to start and end each guest’s spa journey with warmth and professionalism. You’ll handle bookings, offer product and treatment guidance, and support Spa Therapists to ensure a calm, luxurious experience for every guest.

With strong English communication, a guest-focused mindset, and the ability to work mornings, evenings and weekends, you’ll help drive guest satisfaction and repeat visits while accurately processing payments and contributing to

Qualifications

• Previous experience in a spa or similar guest-facing role.
• Excellent communication and fluency in English.
• Confident, friendly and guest-focused personality.
• Flexible schedule including mornings, evenings and weekends.
• Strong attention to detail for bookings and payments.

Responsibilities

• Greet guests and manage spa bookings and consultations.
• Provide products and treatment advice.
• Support Spa Therapists and process all transactions.
• Encourage repeat visits and contribute to retail sales.

Skills

Spa experience

Communication skills

Guest-focused

Flexibility

Bookings & payments

Job description

Hospitality Starts Here - Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the role...

As a Spa Receptionist, you’ll be the welcoming face that starts and ends each guest’s spa journey. You’ll ensure every visitor feels relaxed, supported and looked after, helping to create a tranquil, luxurious, and memorable experience. You’ll handle bookings, provide product and treatment advice, support the Spa Therapists, and process all transactions accurately—always with a warm and professional approach.

You’ll be key in encouraging repeat visits by building great rapport with guests and supporting retail sales. With excellent organisation and a calm, friendly demeanour, you’ll make every interaction exceptional.

About you...

• You’ll bring previous experience in a spa or similar guest-facing role, ideally with knowledge of spa services and products
• Strong communication skills, including fluency in English
• A confident, friendly and guest-focused personality
• Flexibility to work mornings, evenings and weekends
• Exceptional attention to detail and accuracy when handling bookings and payments

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave - When life gets tough, we ensure you have the time and support you need to be with your loved ones.