Spa Receptionist

The Headland Cornwall; Newquay; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Free meals during shifts

Hotel stay discount

Spa product discount

Spa treatment discount

Annual restaurant meals

Gym access

Pride of Britain Hotels rate

Surf lesson discount

Free stay after 1 year

On-site parking

Job summary

The Headland Cornwall is seeking a friendly Spa Receptionist to greet guests at the Aqua Club and Headland Spa, delivering a warm, personalised welcome and ensuring memorable experiences by the coast. You will work across both reception desks, delivering genuine hospitality with a team-focused mindset.

The role requires strong customer service focus, flexibility with shifts (including evenings/weekends), and familiarity with spa/hotel management systems such as Maestro and MS Office.

Qualifications

• Strong attention to detail and a passion for outstanding customer service.
• Flexibility and a proactive, positive attitude.
• Experience using Microsoft packages and spa/hotel management software such as Maestro.

Responsibilities

• Serve as the first point of contact for guests at the Aqua Club & Headland Spa.
• Provide a warm, personalised welcome and deliver genuine hospitality.
• Multitask across reception desks in a busy but relaxed coastal environment.
• Collaborate with Aqua Club, Spa and hotel teams to uphold excellent guest care.

Skills

Customer service

Team player

Flexibility

MS Office

Maestro

Tools

Maestro

Microsoft Office

Job description

Spa Receptionist..

At The Headland, we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud EarthCheck partner, eco-friendly practices are in our DNA. We don't just talk about sustainability; we live it every day. Together, we provide effortless, elevated hospitality in spaces designed for everyone where our guests (and their four-legged friends!) can relax, play, and make lifelong memories.

The Role..

We have an exciting role available for a Spa Receptionist to be the first point of contact for guests and members at all times and ensure a warm, memorable and personalised welcome to the Aqua Club & Headland Spa. The Aqua Club is our multi-million-pound leisure complex, comprising of six pools, a sun terrace with impressive ocean views, and a stunning restaurant named The Deck.

As our Spa Receptionist you will work across both Reception desks in the Aqua Club and Headland Spa, greeting every guest with a smile and using your natural warmth to make every interaction memorable. You will know and understand what it means to deliver genuine hospitality and will thrive on the challenge of always exceeding our guests and members expectations.

Organised and confident, you will demonstrate an ability to multitask in a busy but relaxed environment by the coast, whilst maintaining a proactive and passionate approach to guest care. At the Headland, we pride ourselves on our ‘one-team’ approach, therefore a team-work mindset will benefit you greatly in forming excellent relationships with both the Aqua Club, Spa and wider hotel team.

What We Are Looking For..

• A versatile team player with strong attention to detail and a passion for outstanding customer service.
• Flexibility and a proactive, positive attitude.
• Previous experience using Microsoft packages and spa/hotel management software such as Maestro would be preferable but not essential
• Contract & Flexibility: We are currently looking for: Full-Time: 40 hours per week, spread across 5 days, however open to discussion on part time contracts These roles involve a flexible shift pattern, including evenings, weekends, and bank holidays.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following benefits:

• Complimentary breakfast, lunch or dinner provided for all shifts over 6 hours
• 50% off hotel stays
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants, once per year
• Gym access & weekly swim session
• Special rate for Pride of Britain Hotels
• Discounted surf lessons
• Complimentary stay after 1 year's service
• On site parking

As Well As Regular Awards And Recognition

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

As a proud EarthCheck partner, we don't just talk about sustainability we live it, embedding world-class environmental management and eco-friendly practices into everything we do.

Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.