On Board Host

SSP UK & Ireland; Carlisle; On-site; GBP 27,000 - 29,000; Full time

Job summary

Rail Gourmet is looking for an On Board Host for TransPennine Express in Carlisle. This full-time position involves providing customer service onboard trains, managing stock, and assisting passengers. Experience is not required as full training will be given, and numerous employee benefits are included.

Benefits

Employee Discounts up to 50% off SSP brands

75% off SSP brands during work hours

Access to training and development

Internal Growth Opportunities

Access to Helpline for Wellbeing

Financial Support and Pensions

Holiday Allowance of 28 days pro rata

Travel and Leisure Pass post-probation

Qualifications

• Ability to provide at-seat service on TPE trains.
• Travel on assigned trains and assist passengers.
• Ability to manage stock and transactions.

Responsibilities

• Provide outstanding customer service on trains.
• Manage stock, transactions, and adhere to hygiene standards.
• Engage with passengers and provide information.

Skills

Customer Service

Adaptability

Job description

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Rail Gourmet is seeking a motivated individual to join our team as On Board Host for TransPennine Express (TPE) at Carlisle.

Hours: Full Time Permanent (40 hours/week)

Shifts: Rotational shifts between 5am and midnight, including some weekends.

Pay Rate: £13.20 per hour plus commission.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

As An On Board Host You’ll

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
• Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
• You can claim upto 50 rover tickets for TPE network rail for family & friends.
  
  

Requirements For On Board Host

• Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
  
  

WHY JOIN US?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
• 75% discount off on SSP brands during work hours.
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
  
  

Feel like you could belong at RG? Apply now and embark on the best part of your journey.

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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