Spa Receptionist

The Lanesborough; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Additional holiday allowance

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary dry cleaning

Safety shoes

Retail discounts

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted chiropodist and massage

Social and sports activities

EAP – Employee Assistance Programme

Job summary

The Lanesborough Spa is seeking a qualified Spa Receptionist to join our Club & Spa team in London. You will assist the Reception Manager in running the Club & Spa facilities and oversee reception duties while ensuring top-tier service and maximizing sales.

You will develop a thorough understanding of our services and Membership products, and collaborate closely with the Spa Manager to deliver exceptional guest experiences.

Qualifications

• Experience in a luxury Club & Spa

Responsibilities

• Assist Reception Manager with operation of The Lanesborough Club & Spa facilities and oversee the reception duties while maintaining sales and service standards.
• Provide support to the Spa Manager with a thorough understanding of the product, including knowledge of Membership.

Skills

Luxury Club & Spa experience

Excellent English

Second language preferred

Immaculate grooming standards

Fitness and wellbeing passion

Manual handling

Job description

In return

We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

The role of the Spa Receptionist is to assist the Reception Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards. The Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.

Key Requirements

• Experience in a similar role within a luxury Club & Spa
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Passionate about fitness and wellbeing
• Please note this role requires an element of manual handling

In return

Benefits

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.