Butler

The Lanesborough; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Additional holiday allowance

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Complimentary dry cleaning

Safety shoes

Retail discounts in Victoria area

Job summary

The Lanesborough in London is seeking a dedicated Butler to deliver exceptional guest experiences in a luxury setting. You will manage amenities, facilities, and guest requests within suites, communicating with other departments and maintaining detailed guest histories in the Opera system.

We seek a warm, professional ambassador with grooming standards, emotional intelligence, and a drive for outstanding service. Availability for a 24-hour roaster is appreciated in peak periods.

Qualifications

• Previous experience in a similar role within a 5-star establishment is essential.
• Excellent command of the English language; a second language is preferred.
• Immaculate grooming standards and high professionalism.

Responsibilities

• Be attentive and respond swiftly to guest requirements, ensuring genuine recognition.
• Coordinate with relevant departments and uphold an extensive guest history using Opera.
• Promote and articulate all facilities offered at The Lanesborough to guests.

Skills

Butler experience

Guest services

Emotional intelligence

Body language

Non-verbal communication

Fluent English

Tools

Opera system

Job description

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels Masterpiece Collection Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As Butler you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

• Previous experience in a similar role within 5-star establishment is essential and experience in the luxury London market would be preferred.
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Have extensive knowledge of emotional intelligence, body language and non-verbal communication
• Ability to work with minimum supervision
• Show drive for Excellent Customer Service
• Be available, flexible and willing to work a 24-hr roaster when required
• An element of Manual handling will be required

Benefits

Financial Wellbeing

• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
• EAP – Employee Assistance Programme

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.