Butler Coordinator

The Lanesborough; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary meals on duty

Cycle to Work scheme

Flu vaccinations

Discounted chiropodist and massage

Job summary

The Lanesborough in London is seeking a Butler Coordinator to deliver personalised service across all amenities and suites, ensuring impeccable guest experiences. You will be responsible for anticipating needs, coordinating with departments, and upholding a premium standard of service throughout every stay.

Ideal candidates have 5-star hospitality experience, exceptional English, and a passion for elite guest relations.

Qualifications

• Previous experience in a similar role within a 5 star establishment.
• Excellent command of the English language; second language preferred.
• Immaculate grooming standards.
• Extensive knowledge of emotional intelligence, body language and non-verbal communication.
• Ability to work with minimum supervision and provide excellent customer service.
• Be available, flexible and willing to work a 24hr roster; some manual handling may be required.

Responsibilities

• Promote and be confident with all facilities offered at The Lanesborough.
• Respond swiftly to guest requirements and ensure genuine recognition throughout the stay.
• Coordinate for guests' stay by communicating with relevant departments.
• Uphold an extensive guest history using Opera system and the Butler private log.

Skills

Customer service

Emotional intelligence

Non-verbal communication

Flexibility

Grooming standards

Job description

In return

We have an exceptional opportunity to join our Butlers Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels Masterpiece Collection Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile As Butler Coordinator you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests’ needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.

Key Requirements

• Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred.
• Excellent command of the English language and a second language would be preferred
• Immaculate grooming standards
• Have extensive knowledge of emotional intelligence, body language and non-verbal communication
• Ability to work with minimum supervision
• Show drive for Excellent Customer Service
• Be available, flexible and willing to work a 24hr roaster when required
• An element of Manual handling will be required

In return

Benefits We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

• Complimentary meals on duty
• Cycle to Work scheme
• Flu vaccinations
• Discounted chiropodist and massage treatments
• Substantiality initiates
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified training programmes
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
• Retirement parties
• Terms and conditions apply to all benefits.

Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.