Spa Receptionist

The Langham London; City Of London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary service charge

28 days holiday incl. BH

Wagestream salary advance

Complimentary accommodation at Langham

Staff discounts on F&B and spa

Pension plan

Life insurance

Employee recognition

Job summary

The Langham London, Europe’s first Grand Hotel, is seeking a Spa Receptionist to join the Chuan Body + Soul team. You will warmly welcome guests, manage the spa reception, and handle enquiries and bookings to ensure seamless experiences.

Ideal candidates will have 5* spa experience, exceptional English communication, and a proactive, courteous approach to guest service. Flexible shifts and MS Office/Book4Time knowledge are preferred.

Qualifications

• Experience in a 5* environment or similar.
• Warm and welcoming personality.
• Excellent English and communication skills.

Responsibilities

• Provide a welcoming first impression and maintain a well-run spa reception.
• Process enquiries and reservations using Book 4 Time Spa software.
• Follow LQA and brand standards.
• Create memorable guest experiences and promote Chuan Body + Soul services.
• Ensure billing accuracy and maintain clear communication within the Spa and hotel.

Skills

Customer service

English proficiency

Telephone manner

Initiative

Flexibility

Independent work

Tools

Book4Time Spa system

MS Office

Job description

The Langham, London; Europe’s first Grand Hotel, is currently recruiting for a Spa Receptionist to join our talented Chuan Body + Soul team. In this role, you will take overall responsibility for providing a welcoming first impression for visitors by maintaining a well-run reception area for the spa.

In the role of Spa Receptionist (Concierge), your key focus will be to:

• Extend a welcoming experience for our guests and members
• Process enquiries / reservations using Book 4 Time Spa software
• Follow LQA and brand standards
• Create memorable experiences for every guest
• Lead Chuan Body and Soul guest journey
• Adhere to the operating procedures of Chuan Body + Soul
• Be fully aware of treatment menus and product knowledge
• Promote all aspects of Chuan Body + Soul
• Ensure billing accuracy
• Maintain clear lines of communication within the Spa and hotel in general
• Be able to start work at 06:45 am if scheduled to work the early shift and finish 09:15pm if on a late shift

Do you have? -

• Previous experience in a similar 5* environment
• Warm and welcoming personality
• A conscientious attitude and eye for detail
• The ability to deliver good customer service
• Initiative and self-motivation
• Confidence to work independently and be resourceful
• Excellent telephone manner
• Knowledge of MS Office and desirably Book 4 Time system
• Excellent communication skills and a good command of English
• Flexibility to work different shift patterns

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross‑departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long‑term commitment to sustainability.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe’s first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.