Spa Concierge

Mandarin Oriental; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Free meals on duty

Employee discounts

Length of service holidays up to 33 t/

Uniform provided

Job summary

Mandarin Oriental Hyde Park in London is seeking a Spa Concierge to join our Spa & Wellness team. You will welcome guests, manage appointment scheduling, and support daily reception activities in a luxury 5‑star setting.

The role requires experience in a luxury spa or hotel reception, excellent communication skills, and a flexible, team‑oriented approach. Enjoy iconic benefits and access to our global hospitality network as part of a prestigious brand.

Qualifications

• Experience in a luxury spa environment or reception.
• Strong communication skills, both written and verbal.
• Ability to organize appointment scheduling and guest flow.

Responsibilities

• Maintain a high standard of service throughout Spa & Wellness.
• Greet guests warmly; provide tours for new guests and re-orient returning guests.
• Organize appointment scheduling to maximize time and profitability while prioritising guests' needs.
• Interact courteously and answer Spa/hotel questions.
• Assist with daily reception duties and follow SOPs set by Spa & Wellness Manager.

Skills

Spa reception

Customer service

Team player

Tools

Booking system

Job description

39 hours, 5 days per week

Mandarin Oriental Hyde Park is looking for a Spa Concierge to join our Spa & Wellness team.

SPA CONCIERGE, SPA & WELLNESS

Mandarin Oriental Hyde Park is looking for a Spa Concierge to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

As a Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible for:

• To ensure that a high standard of service is maintained throughout the Spa & Wellness.
• To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival, gives new guests tours of property and offer return guests “re-orientations”.
• To organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
• Must have the ability to courteously interact and answer all Spa and hotel related questions with guests.
• Complete all daily reception duties as trained by Spa & Wellness Manager/ by Spa Reception and Reservations Manager Create and review SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception and Reservations Manager and make sure they are followed at all times.

As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and afternoon shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Spa Concierge candidate, you have experience within a luxury Spa environment or reception experience and are passionate about service and exceeding guest expectations. You have a strong understanding of systems and IT technology, are a strong team player and have excellent communication skills, both written and verbal. Previous Spa or Hotel experience in a 5-star environment is desirable but not essential.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry‑cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single‑use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long‑term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We’re Fans. Are you?