Assistant Safety and Security Manager

The Langham London; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Discretionary Service Charge

24/7 Employee Assistance Programme

Free staff meals

Uniform provided

Staff discounts

Job summary

The Langham, London is seeking an experienced Assistant Security / Safety Manager to lead a proactive security and safety program within the hotel. You will investigate incidents, train colleagues, manage the security team, coordinate with police and VIPs, and help ensure guest safety while upholding exceptional hospitality standards.

Ideal candidates will have supervisory hotelexperience, strong leadership and excellent problem-solving skills, plus relevant health and safety qualifications or

Qualifications

• Previous experience in a supervisory role within hotels/hospitality.
• Strong managerial and leadership skills with coaching and mentoring experience.
• Excellent investigation and problem solving abilities.
• Good organisational skills and ability to multi-task.
• Ability to handle stressful situations.
• First Aid, Personal Licencing, Health and Safety or Food Safety (Level 2 or 3) or teaching qualifications preferable.

Responsibilities

• Carry out and ensure investigations relating to security, loss prevention, safety, criminal and civil matters.
• Report and investigate health and food safety incidents and monitor arising matters.
• Deliver training sessions to hotel colleagues on security, health and safety, food hygiene and environment.
• Manage the security team including feedback, appraisals, recruitment, rosters, time and attendance.
• Control issuing of staff lockers and maintain updated logs.
• Liaise with police, security organisations and other hotels; attend IHSM meetings and distribute security information.
• Assist with VIP visits or events and coordinate with personal security and police as required.

Job description

The Langham, London; Europe's first Grand Hotel is currently recruiting for Assistant Security / Safety Manager to join our talented Security department. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Assistant Security / Safety Manager, your key focus will be to:

• carry out / ensure investigations are completed (relating to security, loss prevention, safety, criminal and civil matters)
• be involved in reporting and investigation of health and food safety related incidents, and recommendation and monitoring of matters arising from these
• deliver training sessions to hotel colleagues relating to security, health and safety, food hygiene and environmental issues, or as reasonably required
• manage the team eg provide timely feedback, appraisals, performance management, recruitment activities, roster, updating of time and attendance system, coaching, support and mentoring
• ensure effective control of issuing of staff lockers and locker keys and maintaining of updated logs.
• liaise with police, security organisations and institutes and security managers of other hotels and neighbouring businesses to ensure that employees in the hotel are fully aware of the security issues that affect them and the guests and maintain vigilance. This includes attending of meetings, including IHSM, and distribution of security circulations in a prompt manner
• assist with VIP visits or special events and liaise with personal security and close protection officers and police where appropriate and make additional security arrangements when required, including extra security staff

Do you have? -

• previous experience of working in a similar or a supervisory role within hotels/hospitality industry
• great managerial and leadership skills with a proven track record ofcoaching, mentoring and motivating staff
• strong investigation and problem solving skills
• good organisation skills, administratively strong and ability to prioritise and multi-task
• ability to handle stressful and challenging situations
• First Aid, Personal Licencing, Health and Safety or Food Safety (Level 2 or 3), Teaching or Training qualifications are preferable

YOUR BENEFITS

Financial Wellbeing

• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops
• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.

The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Groupcomprises380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and weve been doing so since 1865.